The Devs have acknowledged this bug: Overwatch 2 Known Issues - April 11, 2023. However, we still need to keep spreading the word about this bug so that they actually fix it unlike the bugged career profiles and missing end-of-season rewards from other previous seasons like Season 36. Here’s a link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I’ve compiled a list of posts regarding similar bugs under: Incorrect End Of Season Competitive Rank And Rewards (Seasons 1-3). Please help in spreading the word about this megathread and other related threads, we must demand the Developers to give us the rewards we rightfully earned.
You can also post links by adding a space in the middle of the link or by using a URL shortener.