Hello,
The game does not currently have any feature to pick which server the game will be hosted on. Since it’s a normal aspect of the matchmaking system to use multiple different servers our technical support staff is unable to assist with that aspect of the issue. On this topic we can only discuss the connection data and routing.
I noticed this data in the winMTR posted on the other thread back in December:
| as15169.per03.sydnmtc.nsw.vocus.network - 0 | 254 | 254 | 52 | 69 | 210 | 53 |
| 108.170.247.50 - 0 | 254 | 254 | 53 | 66 | 84 | 69 |
| 142.250.61.2 - 0 | 254 | 254 | 144 | 155 | 166 | 160 |
Basically, Vocus is sending the data to Sydney then handing it over to their peer network which in this case is Google. Since Vocus is peering with them directly their network engineers should be able to reach out to Google and discuss more optimal routing to Singapore.
I’d definitely include the winMTR and also let them know that the Mudfish VPN is working to reduce latency. This information may help to get the case escalated through the ISP to the right departments.
I wish we had a more direct solution here but I do hope the information helps. Cheers!