The report system is a double edge sword. It works.
Reports are kept on the account. Once they reach certain thresholds of reports, they get the appropriate suspension automatically: 1 day, 1 week, 2 weeks, 1 month, 2 months, Permaban
The threshold after 2 months is permaban.
I mention it’s a double edge sword:
Reports always work and will add up.
Reports always add up, whether true or not.
The report system is 100% biased towards the reporter.
Sure someone’s a racist? Report
No switching? Report
Playing badly? report
For no reason? Report.
I’ve contacted support about this under “Account Suspension/Bans” about someone falsely reporting me and if it could be investigated. I received the normal automated/scripted response as if I was submitting an actual suspension appeal.
This goes to show that no one is actually looking at these reports.
It’s only if you’ve reached a threshold, then maybe someone is looking at your case. Even still, they only see the numbers of reports and does not go into case by case.
I believe the only exception is cheating.
I know because my account of 4 years as a sym main being constantly reported for valid and invalid reason. I must have reached the 2000+ report threshold. LOL I got my last suspension on that account was 2 months for abusive chat. and that’s what I got permabanned for too. Granted, I was never a racist or cursed at my teammates.