Disconnection upon entering server only in competitive


#1

Today when I tried to play a competitive game I got the message “failed to connect to server”, stuck in main screen after it said “Game found”, although I could still see the messages of the players already in the server and even interact. After the first time I went on a QP match and everything worked fine, so I tried comp again, but no luck, it kicked me out again. Why does this happen? I’m in Argentina so I assume it might have to do with closing the SAA server and sending us all to Brazil servers, but IDK. I don’t suppose there’s a way to recover the lost SR but at least I’d like to fix that problem so I can play. It’s weird because it let me play QP just fine, so if there was an issue on my end I’d probably be unable to play in either mode, right?


#2

Having the same issue. 4 times this has happened to me and i never had this problem before the newest patch. hope there will be an answer/fix for this soon.


#3

There are widespread global connection issues today. If you CAN connect to OW at all (I can’t even get in the game), I’d recommend not playing in comp. Stick to Arcade or Quick Play.

As far as lost SR, not gonna happen. They don’t restore SR under any circumstances, even when they admit it wasn’t your fault you got kicked (Servers crashed, DDOS attack, etc).


#5

Hey folks,

The backbone problems that happened earlier today were unrelated to what is going on with this situation.

Ványechka,

This actually does happen to you in quick play, you just don’t see it happen. Basically there’s a difference between quick play and competitive to prevent queue dodging. The minute you’re selected for a competitive game and start transferring in, that’s your game. In quick play, if you have a network failure of some sort mid transfer to the game, you never see it happen. It just backfills your position and you transfer into the next available game for you where you DON’T fail to connect.

The best thing we can try to find the cause is run winMTR while you play games - especially if you ever find yourself disconnecting from matches. You’ll run a WinMTR test which catches a disconnection - or maybe just a game where you have weird connection errors - like in custom games (to avoid penalties). You want to restart the test every 10-15 minutes until you catch some connection problems - if at all possible, a disconnection. Once you’ve caught one red handed, run the test for about 5 more minutes. This will let us look for problems between your house and our servers which may cause this.

If you have problems with posting it due to a link error, go ahead and copy paste this into your next post, and replace “WinMTR goes here” with your test.

~~~~
WinMTR goes here
~~~~

#6

I’m not sure what I was looking for exactly, but it did do some things while I played a QP. Also it’s a problem for me to do this because alt+tabbing sorta kills my FPS rate. But I think I got it. It’s two more hours until I manage to try this with a Competitive game because I tried again before I saw this thread had answers and already got myself banned due to the same problem. But maybe this will help for now?

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 |  953 |  953 |    1 |    4 |  152 |    1 |

|                              10.37.96.1 -    2 |  902 |  889 |    5 |   19 |  269 |  218 |

|                            10.242.3.125 -    1 |  931 |  925 |    5 |   22 |  452 |   34 |

|      200-32-127-98.static.impsat.net.ar -    1 |  923 |  915 |    8 |   25 |  291 |   11 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|              ae0-120G.ar4.GRU1.gblx.net -    2 |  915 |  905 |   35 |   57 |  446 |   50 |

|   amazon-com.xe-5-2-1.ar4.gru1.gblx.net -    2 |  890 |  874 |   33 |   58 |  314 |   58 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                            52.93.44.213 -    2 |  906 |  894 |   37 |   55 |  274 |  138 |

|                          150.222.70.121 -    1 |  922 |  914 |   37 |   58 |  508 |  110 |

|                          150.222.70.116 -    1 |  930 |  924 |   40 |   59 |  359 |   92 |

|                             52.93.44.95 -    2 |  910 |  899 |   37 |   52 |  305 |   44 |

|                           54.240.244.21 -    1 |  918 |  909 |   39 |   57 |  275 |  221 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  191 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

EDIT: I got a couple disconnections this time:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    1 |  597 |  593 |    1 |   19 |  320 |    3 |

|                              10.37.96.1 -    2 |  574 |  564 |    8 |   42 | 1063 |  387 |

|                            10.242.3.125 -    2 |  581 |  573 |    9 |   34 |  419 |   15 |

|      200-32-127-98.static.impsat.net.ar -    2 |  569 |  558 |    9 |   43 |  852 |  164 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|              ae0-120G.ar4.GRU1.gblx.net -    2 |  582 |  574 |   36 |   67 | 1256 |   71 |

|   amazon-com.xe-5-2-1.ar4.gru1.gblx.net -    1 |  594 |  589 |   37 |   66 | 1251 |   50 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                            52.93.44.213 -    1 |  592 |  587 |   38 |   74 | 1698 |   49 |

|                          150.222.70.121 -    2 |  577 |  568 |   37 |   69 |  469 |   55 |

|                          150.222.70.116 -    3 |  561 |  548 |   41 |   76 | 1780 |  167 |

|                             52.93.44.95 -    2 |  577 |  568 |   40 |   73 | 1674 |   51 |

|                           54.240.244.21 -    2 |  576 |  567 |   40 |   75 | 1735 |   59 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

EDIT2: This is with me having realised that I just input the default IP thingy that it gives on the instructions instead of looking for the IP thing with the Ctrl+Shift+N thing. This one is Training Mode only.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    1 |  597 |  593 |    1 |   19 |  320 |    3 |

|                              10.37.96.1 -    2 |  574 |  564 |    8 |   42 | 1063 |  387 |

|                            10.242.3.125 -    2 |  581 |  573 |    9 |   34 |  419 |   15 |

|      200-32-127-98.static.impsat.net.ar -    2 |  569 |  558 |    9 |   43 |  852 |  164 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|              ae0-120G.ar4.GRU1.gblx.net -    2 |  582 |  574 |   36 |   67 | 1256 |   71 |

|   amazon-com.xe-5-2-1.ar4.gru1.gblx.net -    1 |  594 |  589 |   37 |   66 | 1251 |   50 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                            52.93.44.213 -    1 |  592 |  587 |   38 |   74 | 1698 |   49 |

|                          150.222.70.121 -    2 |  577 |  568 |   37 |   69 |  469 |   55 |

|                          150.222.70.116 -    3 |  561 |  548 |   41 |   76 | 1780 |  167 |

|                             52.93.44.95 -    2 |  577 |  568 |   40 |   73 | 1674 |   51 |

|                           54.240.244.21 -    2 |  576 |  567 |   40 |   75 | 1735 |   59 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  122 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

EDIT3: Ok so I ran it again on a QP and this looks a lot more like the real thing. That Loss% column is looking bad. Should I delete the ones I took before this? I’m not sure if they’re useful or not.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -   35 |  243 |  160 |    1 |   12 |  213 |    6 |

|                              10.37.96.1 -   38 |  231 |  145 |    8 |   54 |  716 |   46 |

|                            10.242.3.125 -   38 |  231 |  145 |   10 |   28 |  183 |   48 |

|      200-32-127-98.static.impsat.net.ar -   38 |  231 |  145 |    9 |   40 |  573 |   48 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|              ae0-120G.ar4.GRU1.gblx.net -   38 |  231 |  145 |   37 |   73 |  405 |   73 |

|   amazon-com.xe-5-2-1.ar4.gru1.gblx.net -   40 |  223 |  135 |   37 |   66 |  334 |   75 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                            52.93.44.205 -   40 |  223 |  135 |   39 |   70 |  334 |   79 |

|                           150.222.70.65 -   42 |  215 |  125 |   38 |   70 |  205 |   76 |

|                           150.222.70.62 -   39 |  227 |  140 |   38 |   67 |  230 |   80 |

|                             52.93.44.47 -   39 |  227 |  140 |   40 |   93 |  432 |   77 |

|                           54.240.244.21 -   38 |  231 |  145 |   40 |   62 |  227 |   79 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  115 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

EDIT 4: Last one, and I wanted to add that every time a match starts I get a latency spike of about 300 ms, which slowly (over a few seconds) goes back down to the “normal” 70 ms or so. Here’s more data:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -   77 |  127 |   30 |    1 |   12 |  146 |    1 |

|                              10.37.96.1 -   80 |  123 |   25 |    8 |   26 |  182 |   11 |

|                            10.242.3.125 -   77 |  127 |   30 |    9 |   22 |  179 |   12 |

|      200-32-127-98.static.impsat.net.ar -   77 |  127 |   30 |    9 |   24 |  176 |   11 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|              ae0-120G.ar4.GRU1.gblx.net -   77 |  127 |   30 |   36 |   52 |  200 |   38 |

|   amazon-com.xe-5-2-1.ar4.gru1.gblx.net -   77 |  127 |   30 |   37 |   55 |  203 |   45 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                            52.93.44.187 -   77 |  127 |   30 |   39 |   57 |  203 |   49 |

|                           150.222.70.97 -   77 |  127 |   30 |   36 |   53 |  200 |   43 |

|                          150.222.70.100 -   77 |  127 |   30 |   46 |   62 |  204 |   47 |

|                             52.93.44.95 -   77 |  127 |   30 |   40 |   55 |  204 |   41 |

|                          54.240.244.112 -   77 |  127 |   30 |   39 |   56 |  203 |   40 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  103 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

#7

Looks like the problem starts here, between the modem and the router. This is a smaller amount of packet loss but it can still cause problems with games. I might suggest bypassing the router and connecting to this device directly if possible to rule out the number of possible causes.

If you still see % loss on this node after bypassing the router, it does suggest a problem with the device. At which point we would recommend contacting the provider for the product for assistance with firmware updates and possible replacements.


#8

I’m afraid I cannot do that because the modem itself is also the router. I guess I’ll have to call Telecentro.

Is there no way for me to know when it’s safe to play competitive?


#9

Ványechka,

My best advice for you here is running the test in quick play again after you troubleshoot things with the ISP. Typically they will do some troubleshooting on the modem/router combo with you, and in some cases will need to replace it. Keep doing tests like this until you see the packet loss disappear, then you can give it another go. If it comes back after that, just get us some more tests, though you seem to know what to look for now! ^^