Disconnected when my Internet is Working

[Nicole-1893]

Packet loss is heavily noticeable in game, and much less when opening a website. I’d suggest trying the network troubleshooting steps, and if you’re still having issues, provide a WinMTR test result.

Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more help

https://us.battle.net/support/en/article/27780