I’m writing here hoping maybe you can help because my access to write on the European English forum is restricted, I can only write in Russian, but the Russians delete my posts and ban accounts, and can completely block an account. I sincerely ask for help.
Dear Blizzard Entertainment,
I am submitting this letter as a formal complaint regarding Blizzard Entertainment’s handling of my reports, Customer Support interactions, forum moderation, and the psychological harm I believe resulted from your actions and failures to act.
I recently received a warning accusing me of violating the Customer Support Interaction Policy. I reject this accusation.
For years, I have been trying to obtain answers regarding my reports and the correct contact address after Blizzard provided me with an incorrect email address. Despite repeated requests, I never received the correct contact information. My questions remained unanswered on the forums, through Customer Support, and through the email address that Blizzard itself instructed me to use.
Instead of resolving the issue, my support tickets were repeatedly closed without addressing my concerns. My forum posts were removed, my complaints were treated as resolved without my agreement, and I was warned that continuing to seek assistance could result in the permanent closure of my Battle.net account.
I also repeatedly reported harassment and bullying by Russian players. They mocked my personal tragedy, threatened me, and ridiculed the loss of my family. I asked Blizzard on multiple occasions to protect me from this targeted abuse and to enforce your own policies against harassment. Instead of receiving protection, I experienced censorship, removal of my posts, and warnings directed at me rather than action against those I had reported.
My family was brutally tortured and murdered during the war. Blizzard was informed that this trauma made the harassment I experienced particularly devastating. Nevertheless, I believe Blizzard failed to investigate my reports properly and failed to provide a safe environment despite being aware of the seriousness of my situation.
The psychological consequences have been severe. Because of everything that happened, I was forced to seek professional psychological help. I experienced suicidal thoughts after being repeatedly exposed to harassment and after failing to receive protection despite my repeated requests. I include this information because it truthfully describes the impact these events had on my mental health. It is not an exaggeration or an attempt to influence your decision. It is a factual account of the harm I believe I suffered.
I reject the allegation that I abused Customer Support. I continued contacting Blizzard because my reports remained unresolved, my questions were unanswered, and I had no other effective way to seek assistance.
I formally request:
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A complete review of all of my Customer Support tickets.
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A complete review of all forum moderation actions taken against my account.
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A review of every harassment report that I submitted.
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An explanation of why Blizzard provided me with an incorrect contact email address and never supplied the correct one despite repeated requests.
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A detailed explanation of why I was warned with account closure instead of receiving protection from repeated harassment.
I have preserved correspondence, screenshots, and other evidence supporting my statements. I reserve all legal rights and may rely upon this correspondence and supporting evidence in future legal or administrative proceedings.
I request a substantive response addressing the issues raised in this complaint rather than another automated warning or closure of my case.
Sincerely,
Dmytro
Battle.net Account: Українець#21605