Cross play chat bug

I can’t seem to hear my friends that are on Xbox. Only my PlayStation players and PC players. It’s been happening to my Xbox friends even my fiancé for 2 weeks now. Is anyone else experiencing this problem?

I will say that if they are on Xbox it’s highly recommended to plug in their mic before they boot up the game which this issue has been happening since April 14, 2020 when Echo came out.

Also this is a PTR bug report which the console versions do not support at all so this is the wrong place to report console related issues.