Crashing in ow for no reason

not doing anything special in ow and crashing
3C49741E-3049-4484-B886-AD3DE11A9F39 is the code that i was give to give you guys

Hey Carter,

Would you be able to provide a DxDiag?

  1. Press Windows Key + R.

  2. Type DxDiag and press Enter.

  3. In the DxDiag window, click Save All Information.

  4. Name the file “dxdiag” and click Save

  5. Paste the DXdiag into the post, select and highlight everything you just pasted, and hit the (</>) button. That’ll make the information much more readable.

It should look like this.

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

pastebin com/NBkZrh0G

Thanks! Unfortunately it looks like you are getting 141 TDR errors and bluescreen errors.

You can try the steps there but you may also want to try a clean driver reinstall even if you have the latest driver. First, remove any leftover driver files by using the third party driver remover DDU. You can find a guide on using this program here. After this, pick up the latest driver from here.

Run the installer and select the Nvidia Driver option only. Then I would recommend doing a Custom install and selecting the ‘Perform a clean installation’ option. Once the driver install has finished, change the Nvidia settings so that the game is using the Nvidia card:
• Right click on the desktop and launch NVIDIA Control Panel → Manage 3D settings.
• Go to Program Settings tab.
• Select the game to change the graphics processor under “Select a program to customize”. If it’s not is not available, select the specific game from the drop down list.
• Select your “Prefer maximum performance” graphics card under “Power management”.

Then reset the game settings to set everything back to default and test the game with nothing else running in the background temporarily.

still crashing . . .

Zenlaka, I think, was trying to tell you that since you’re getting bluescreen errors, it points to a larger system issue, which they don’t provide support for. The info about that is on the link they provided: Blue Screen Crashes in Blizzard Games - Blizzard Support

You may want to go into the Windows Event Viewer under system logs and look for critical events, which may give more clues as to what’s causing this. You can also check for overheating with the steps here: Checking for Overheating Components - Blizzard Support

Beyond that, you will probably need assistance from a PC technician to do any repairs or replacements of components causing the issue.