Crashed in ranked: Punishing first leave/crash too harsh!

Hi Blizzard’s Staff,

It might be a lost case but I still want to try out!

I went in ranked with a couple of friends and my game crashed immediatly. Due to this crash, I’ve lost 50 ranked points.

I understand that you punish players who leave intentionnaly and that’s great but it might happen that players crash for other reasons, like what just happend to me.
I was 2969 and lost to 2910.

May I have my lost points back? Or at least be less punishing with that?

Sincerely,

TouKan