I’m seeing Razer Chroma still loaded in your error modules. There have been some previous bugs with old versions which needed some very specific steps to remove it. Can you try uninstalling it completely using these instructions?
As Nicole mentioned, we at Blizzard can’t really provide much in terms of help with system shutdowns, however, if I WERE to provide some advice I’d have you follow the steps here. It takes a system-level event to cause a system-level crash, and there are a very low number of things that can cause this. In addition to those steps, I recommend disabling all overclocking, including the XMP on your RAM at the BIOS level. It’s possible the mobo, power supply, or RAM sticks themselves have some issue causing the high clock speed to become faulty.
If you find that you have trouble checking overheating properly due to system crashes you can also do a stress test. It’s very much “at your own risk” but I’ll just leave this set of trusty stress test steps I have here.
You can try checking for overheating on the CPU or GPU by running a stress test. For this, I like to run three programs - HWMonitor for hardware sensing, Heaven Benchmarking Tool to test the GPU, and Prime95 to stress test the CPU.
You’re going to need to download these three programs, and run all of them simultaneously. For Heaven, try running in windowed mode at the high graphics setting. For Prime95 you want to run the “Blend” test. All of these need to run for 2-3 hours, so I recommend doing it at a time when you can casually monitor your HWMonitor results and keep an eye out for extended periods of overheating - like during a day you’re cooking something or watching a movie or something.
If you find overheating, you can take the computer to a PC tech to have that resolved. If the computer crashes or restarts spontaneously before the overheating test is over, you will need to do the same because there’s probably a power problem or an even more dangerous overheating issue. If you can run the test for more than 2-3 hours without an overheating CPU/GPU, then get some screenshots of the test and send them in to us. To do this:
- Maximize the HWMonitor window and expand all the nodes on the left
- Scroll all the way up
- Take a screenshot with the Print Screen (prtscn) key
- Open up the program Paint and press ctrl+v to paste in the test
- Crop the screen if you want to only show the test, then save it as Test1.JPG
- Scroll all the way down, then repeat steps 3-5.
- Upload them somewhere like imgur and link us to the results. We’ll use those to look for more options.
Let us know how it looks!