Contenders skins

Hi sorry if this is the wrong section but I have been watching contenders for the past few days and have not gotten any of the drops for skins, I am not watching it on youtube but instead straight onto the blizzard sight, I had this problem mid season of the owl not getting tokens luckily it worked for me for the grand finals and i was able to get owl tracer, spray and tokens but now it seems the problem has come back

Hey there, I have a very extensive troubleshooting guide here:

Please work through those steps first if you can.