Contenders Rewards. Got Brigitte but Echo skin disappeared

April Contenders Rewards include Echo and Brigitte

Earn Echo when you watch 7 hours of Contenders broadcasts and earn Brigitte when you watch 15 hours total of Contenders broadcasts.

Already got Brig. But looks like Echo skin disappeared from my collection. (profile Wowa#2430) watched over 20 hours already.

Support can’t and don’t want listen to me. there is no communication and any proper option to report there. Last chance and hope to post it here. HELP

Switched over Overwatch regions - the same situation there as well