Constant ping jumps

For some reason, I can’t log in to my account on the Russian forum of the game, so I will write here. Translated through a Google translator.

For the last 4 days, I have been constantly experiencing ping jumps several times a minute. In other games, everything is normal, and the provider says that there
are no problems. What can I do other than take extreme measures to change my provider?
I would be very grateful for your help!

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 994 | 994 | 0 | 0 | 1 | 0 |
| 172.16.105.1 - 0 | 994 | 994 | 0 | 0 | 66 | 0 |
| 9-78-139-78.kamensktel. ru - 0 | 994 | 994 | 0 | 0 | 84 | 0 |
| 154-113-107-89.kamensktel. ru - 0 | 994 | 994 | 0 | 2 | 77 | 0 |
| 188.128.0.21 - 1 | 990 | 989 | 3 | 5 | 47 | 8 |
| 87.226.133.99 - 0 | 994 | 994 | 45 | 45 | 98 | 45 |
| 178.18.225.172.ix.dataix. ru - 0 | 994 | 994 | 68 | 71 | 154 | 68 |
| ae1-br01-eqfr5.as57976. net - 2 | 934 | 919 | 76 | 82 | 1762 | 76 |
| et-0-0-2-br01-eqam1.as57976. net - 2 | 931 | 916 | 72 | 85 | 3300 | 73 |
| 137.221.78.79 - 1 | 975 | 970 | 78 | 80 | 142 | 78 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 200 | 0 | 0 | 0 | 0 | 0 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

What sort of ping is normal for you? I only know average US/Oceania pings because EU has its own forum. In this test your ping is 154ms within your ISP’s network before reaching Blizzard’s servers in the EU.

On average, the game ping is ~90ms, but recently several times a minute jumps to 150ms or more. This problem started about a week ago.

1 Like

same thing is happening to me, although I usually get around 40 ms

The test you provided above does show that the issue of your ping being high is starting with your ISP. In other words, you’ll need to get in contact with them for any insight/help on resolving this.

I called the provider, and as they said, they are fine, but they are currently overloaded due to the quarantine and the coronavirus. Thanks for the help.