Constant Momentary Disconnects

Not sure if it’s actually a disconnect but given how I will have a red warning triangle appear (as if I disconnected), that’s what I’m going to call it. Basically, every game I have 1-2 mini disconnects that last between 1-3 seconds. It’s not the end of the world playing most of the modes, but I have been avoiding competitive due to it. And it’s been MONTHS now that it has been happening.

I have tried A LOT of different things to fix this:
-Upgraded Internet Speed
-Replaced Modem
-Replaced Router
-Replaced Wireless Adapter (I’m not able to reach with ethernet)
-Updated Drivers
-Uninstalled and re-installed Overwatch multiple times
-Reset winsock data
-Flushed DNS and Renewed IP

None of these solutions have helped. Some of them have improved my basic gameplay but the disconnects are still there! So here I am, using the Looking Glass and hoping that maybe someone can figure it out. And maybe I can figure out some way to get that information on here since it includes links…

Hey there,

Without having any connection data we just have to make an educated guess, but my guess is that this is very likely related to an issue with the wifi connection between your PC and router.

Does your router support both 2.4ghz and 5ghz wifi connections? If so, have you tried connecting to both of them individually and testing the game on each one? If there’s a lot of objects or floors between your PC and the router then the 2.4ghz wifi may be a bit more stable. If you can log into your router and change the channel for the signal that could help potentially.

WinMTR is a bit more useful than the Looking Glass for identifying brief disconnections like this as well.

  1. Download WinMTR
  2. Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.
  3. Open the new folder that was created, then open the WinMTR_x64 folder.
  4. Right-click on the WinMTR application and select “Run as administrator”.
  5. Launch Overwatch and join a match. Once you’re in the match, press Ctrl+Shift+N to open the Network Graph.
  6. Look for the server name displayed in [] brackets and the IP address at the top. Note you will need to remove the colon and port number after the IP address before running the test. (12.345.67.89:PORT)
  7. Alt+Tab back to WinMTR, then type the server IP address in the “Host” field.
  8. Click on “Start” and Alt+Tab back into the game. Allow the test to run for at least 10 minutes or the duration of a match. Click on “Stop” when you’re done playing after you have experienced the latency or connection issue.
  9. Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.
1 Like

I’ve been primarily using the 5ghz for gaming. I haven’t tried the 2.4ghz but I’ll try it. There aren’t that many objects in the way, it’s mostly straight up from the first floor to the second floor. I’ll download that and see what I find, thank you!

Okay so far, 2.4 has been more stable.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             openrg.home -    0 |  362 |  362 |    1 |    4 |   41 |   29 |
|                           10.240.162.57 -    0 |  363 |  363 |    8 |   13 |   49 |   27 |
|                            67.59.229.90 -    0 |  363 |  363 |    9 |   14 |   49 |   27 |
|          dstswr2-ge3-1.rh.hcvlny.cv.net -    0 |  363 |  363 |    9 |   14 |   52 |   24 |
|              451be0f6.cst.lightpath.net -    0 |  363 |  363 |    8 |   15 |   52 |   24 |
|                              64.15.0.84 -    1 |  359 |  358 |   10 |   15 |   48 |   28 |
|          nyiix.eqny8.blizzardonline.net -    1 |  359 |  358 |   11 |   20 |   88 |   12 |
|              ae1-br01-eqny8.as57976.net -    0 |  356 |  356 |   33 |  161 | 3206 |   35 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-1-pe01-eqch2.as57976.net -    0 |  363 |  363 |   33 |   40 |  105 |   73 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   73 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Update: It was stable right until the NEXT game… I didn’t have it recording the data so I’ll try again.

Update: In this game, I had a small disconnect early on in the match.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             openrg.home -    0 |  487 |  487 |    1 |    8 | 2485 |    1 |
|                           10.240.162.57 -    0 |  487 |  487 |    8 |   18 | 2499 |   12 |
|                            67.59.229.90 -    0 |  487 |  487 |    9 |   18 | 2499 |   15 |
|          dstswr2-ge3-1.rh.hcvlny.cv.net -    0 |  487 |  487 |    9 |   19 | 2501 |   12 |
|                             64.15.4.134 -    0 |  487 |  487 |    9 |   19 | 2501 |   14 |
|                              64.15.1.94 -    0 |  487 |  487 |    9 |   19 | 2506 |   13 |
|          nyiix.eqny8.blizzardonline.net -    0 |  487 |  487 |   10 |   24 | 2504 |   21 |
|              ae1-br01-eqny8.as57976.net -    0 |  452 |  452 |   35 |  347 | 4505 |  214 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-1-pe02-eqch2.as57976.net -    0 |  487 |  487 |   33 |   46 | 2522 |   35 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   98 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Update: Another slight disconnect near the beginning of the game.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             openrg.home -    0 |  274 |  274 |    1 |   11 | 2141 |    2 |
|                           10.240.162.57 -    0 |  274 |  274 |    8 |   20 | 2164 |   13 |
|                            67.59.229.90 -    0 |  274 |  274 |    9 |   21 | 2156 |   11 |
|          dstswr2-ge3-1.rh.hcvlny.cv.net -    0 |  274 |  274 |    9 |   22 | 2168 |   11 |
|              451be062.cst.lightpath.net -    0 |  274 |  274 |    9 |   22 | 2158 |   15 |
|     rtr102-hu0-4-0-1.in.nycmnyzr.cv.net -    0 |  274 |  274 |   10 |   23 | 2161 |   13 |
|          nyiix.eqny8.blizzardonline.net -    0 |  274 |  274 |   11 |   27 | 2190 |   12 |
|              ae1-br01-eqny8.as57976.net -    0 |  259 |  259 |   36 |  316 | 2791 |  919 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-1-pe01-eqch2.as57976.net -    0 |  274 |  274 |   33 |   47 | 2182 |   40 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   56 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             openrg.home -    0 |  670 |  670 |    1 |    4 |  440 |    2 |
|                           10.240.162.57 -    0 |  670 |  670 |    8 |   13 |  476 |   11 |
|                             67.59.229.4 -    0 |  670 |  670 |    8 |   13 |  477 |   12 |
|                           65.19.111.134 -   23 |  351 |  271 |   62 |   70 |  694 |   65 |
|                           65.19.111.129 -   19 |  387 |  316 |   61 |   68 |   98 |   67 |
|          dstswr2-ge3-1.rh.hcvlny.cv.net -   18 |  395 |  326 |   62 |   68 |  136 |   66 |
|                             64.15.4.102 -   21 |  369 |  293 |   61 |   71 |  690 |   76 |
|              451be0da.cst.lightpath.net -   18 |  395 |  326 |   63 |   71 |  699 |   73 |
|          nyiix.eqny8.blizzardonline.net -   21 |  367 |  291 |   64 |   76 |  694 |   69 |
|              ae1-br01-eqny8.as57976.net -   17 |  396 |  330 |   86 |  261 | 3947 | 2779 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-1-pe04-eqch2.as57976.net -   17 |  403 |  336 |   85 |   93 |  154 |   95 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  135 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

During the game you said you experienced a small disconnect, the latency between the computer and modem spiked to 2485ms. That would cause a disconnect and it’s likely due to wireless interference. If you can’t use a wired connection, then you may want to try changing the wireless frequency or wireless channel to see if you can reduce the interference.

1 Like

How would I go about doing that? I switched from 5 ghz to 2.4 ghz and the problem continued.

If the issue persists on both 2.4ghz and 5ghz wifi bands then it’s possible there’s wireless interference affecting both, or a problem with the router itself. Since you mentioned that it’s a new router/modem then it’s unlikely that the router is bad or old, and more likely that there’s some kind of wireless interference occurring intermittently that is causing the brief disconnect.

Configuring wireless channels isn’t something that we can help with on the forums unfortunately. There’s so many different brands of routers and each one is different. You could try checking the router’s manual or contact your ISP to see if they can help with switching the wifi channel to one that is less crowded potentially.

Try eliminating any other possible sources of wireless interference. This is again something you’d have to Google or do some research online since there’s tons of different things that can affect wireless signals. We couldn’t possibly cover all of them here. Hopefully that info helps though!

1 Like

Yes, the issue is persisting and I managed to connect to my router but there’s no option to switch channels. Other than that, I’ll have to look into what may be interfering then.

Thank you very much for all the assistance!