Console Connection Troubleshooting


Hey folks,

This thread will highlight the usual troubleshooting steps that you will want to try when experiencing connection issues on your Xbox One or PS4 console.

1. Completely close out the Overwatch application and restart it to see if the issue went away.

Here’s how to do that:

Xbox One
While in the game, press the Xbox button on your controller > Make sure that the biggest application tile is highlighted, and then press the Menu button > Select the Quitoption.

Hold down the PS button on the controller > Select Close Application

2. Run your console’s built-in connection test (PlayStation 4) (Xbox One).

3. Shut down your console (Xbox One Power Cycle instructions) and reset the network devices.

4. If you’re using a wireless connection, switch to a wired connection and try the game again.

If the issue went away, there could be some signal interfering with the wireless connection that is making it unstable.

5. If your connection uses a modem and a router that are separate devices, bypass the router so that you are connected directly to the modem.

If the issue persists, the issue could be that the router is not working as intended or is configured incorrectly.

6. If the above steps have not resolved the issue, we recommend following your console specific steps for PortForwarding your specific router.

To do that, go to > Select your router’s brand from the list > Select your router’s model number > Select Overwatch for the console in question > Follow the steps provided

Keep in mind that though the folks at do their best to update all of their guides with the ports that our games and apps use, there is a chance that some guides may have been missed. Because of that, we recommend that you double check the ports listed in the guides with the ports listed in our Configuring Router and Firewall Ports support article.

If you continue to experience issues after trying all of the suggestions above, please create a new post that clearly lists the following:

  • Console Brand (PS4/XB1)
  • Name of your ISP
  • Router brand and model #
  • Your location: Country, State/Province, City
  • Description of the error message displayed, or how you are encountering the issue
  • Which steps you’ve tried

LC-202 PS4 please for the love of god help me
Constant Latency Spikes lasting 1-2 secs, happening every 10 secs or so
Overwatch keep dissconecting
Potential Teksavvy British Columbia Issue - LC-202 on PS4
Horribly inflated latency, 90 MS to 140+ MS for the last few weeks
General lag and hitching
Ping steadily cycling from ~65 to ~125, back down and up again constantly
Abnormally High Latency
180 ping on eu servers normaly 80
Ban after rejoining and playing in a competitive game?
Ping spikes to a number between 600 and 800 after 90 seconds of playing and stays there
Constant Latency Spikes lasting 1-2 secs, happening every 10 secs or so
Disconnecting from games when playing with a group
Can't play help
Connection Issues
Cant launch (Help)
I lose connection to the game server every few hours
Please remake the banning system for comp
Disconnection to server and loosing SR
Lost Connection to Server
Lost Connection to the Server
"Lost connection to game server"
High ping after patch
LC-202 still plaguing PS4
Weirdest lags ever, pls help
Lagging like crazy, possibly due to wifi? PS4


So are the servers on the East coast of NA just garbage or what?
PS4 ping issues

Overwatch Blizzard/Developer Post Directory - Last Updated: 3/13/2019