Consistently connection to server/crash

After the last few updates, I’ve experienced random crashes, loss of connection to game server, and servers closing due to unexpected error.

I can’t seem to find a pattern, but my ping will to as high as 450, or the game will close to the main menus without warning. Sometimes the game will randomly crash, closing due to an “unexpected blizzard error.”

This most recent time I had lost connection to game server, then thrown back the menu and given a suspended penalty without a chance to rejoin the game. I ran a blizzard test for my connection and will post it below. I recently just upgraded internet packages and got a new modem, and am running an ethernet cable. Is there a fix to this?

TRACEROUTE:
traceroute to 24.253.246.191 (24.253.246.191), 15 hops max, 60 byte packets
1 Blizzard Blizzard 4.651 ms 4.639 ms 4.637 ms
2 24.105.18.3 (24.105.18.3) 4.618 ms 4.604 ms 4.603 ms
3 137.221.105.12 (137.221.105.12) 4.562 ms 4.572 ms 4.572 ms
4 137.221.66.16 (137.221.66.16) 44.649 ms 44.677 ms 44.680 ms
5 137.221.83.80 (137.221.83.80) 7.611 ms 7.618 ms 7.619 ms
6 137.221.65.68 (137.221.65.68) 7.590 ms 5.920 ms 5.904 ms
7 137.221.68.32 (137.221.68.32) 26.666 ms 26.671 ms 26.667 ms
8 langbbrj02-ae1.301.r2.la.cox. net (68.105.30.129) 5.548 ms 5.554 ms 5.589 ms
9 mtc3dsrj02-ae1.0.rd.ok.cox. net (68.1.0.109) 39.182 ms 39.169 ms 39.218 ms
10 * * *
11 ip24-253-246-191.ok.ok.cox. net (24.253.246.191) 48.967 ms 48.857 ms 47.427 ms

02/06/2020 20:51:58 UTC

MTR:
Start: Tue Jun 2 20:51:58 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 0.6 0.4 0.6 0.0
3.|-- 137.221.105.12 0.0% 10 0.9 0.9 0.7 1.0 0.0
4.|-- 137.221.66.16 0.0% 10 0.3 6.5 0.3 61.1 19.2
5.|-- 137.221.83.80 0.0% 10 5.9 9.0 5.7 26.2 6.9
6.|-- 137.221.65.68 0.0% 10 5.8 9.5 5.7 31.0 8.1
7.|-- 137.221.68.32 0.0% 10 7.5 12.7 5.9 33.8 7.9
8.|-- langbbrj02-ae1.301.r2.la.cox. net 0.0% 10 5.5 5.5 5.4 5.6 0.0
9.|-- mtc3dsrj02-ae1.0.rd.ok.cox. net 0.0% 10 38.9 39.2 38.8 41.4 0.7
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ip24-253-246-191.ok.ok.cox. net 0.0% 10 46.6 48.1 46.6 51.7 1.3

02/06/2020 20:51:58 UTC

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Players in the Americas and Oceania regions: Follow the Blizzard support documentation for WinMTR.

  • Make sure your issue is caught in the test or you run it for at least 5 minutes.
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