Connectivity Glitch

I have had a glitch two times today, once in elimination, once in queue for competitive, my teammate has also had it once during a comp game. Just Randomly despite not losing connection to discord, battle .net, etc., the game will just log you out and say you have lost connection to the game server, i know my internet isn’t going down cause i still stay in discord and things like that, please fix this or give me a way to do so

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Yeap this same thing has been happening to me and they have the audacity to doc me xp points. I am actually really angry with this, they should at least investigate the issue before taking away points.

However as I have seen on other Blizz forums, they will just copy and paste the same garbled response so don’t hold your breath.

The reality is that disconnections from the game server can be caused by a variety of reasons including those that do not disconnect you from the internet in general. The best way to identify the problems for your specific disconnections from the game servers is by running a WinMTR test.

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph
    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98