Got 3 loss in a row on my new progression and its say that im actually at 0w 6L…
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That is very strange. Could you upload a screenshot of your competitive rank adjustment progress page and your match history page? Having an extra loss recorded in your record despite not playing those games is a documented bug, but I’ve never seen someone with three extra losses before. I’ve also put your post under: Match History Pages. Perhaps someone listed under there has some information for you.
I just wanted to throw my hat in the ring for the overreactive Defense Matrix as I have posted in the other thread. I caught a stray ban when one of my friends was banned. She got her account restored by appeal a few days later fortunately. However, a week and a half later, nearly our entire friend group was hit with a one day fair play ban for queueing with a cheater. Seems like there was a lot of oversight in how the defense matrix should perform. I’ve never struggled so hard to have a conversation with staff of a AAA company and been shut down as hard as I have here.
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Agreed, the Customer Support system has been atrocious regarding their ability to accurately understand and address these issues, though that does appear to be a trend across the entire gaming industry at the moment. I’ve never heard of entire groups being banned due to the Defense Matrix system, but given how aggressive it has been since the launch of Season 4, it makes sense that this would be one of its capabilities. Luckily, a Dev did address the overactive Defense Matrix issues and is planning to fix it. I’ll leave a link here: https://twitter.com/SrslyPaladin/status/1648482888038633473?cxt=HHwWgsDS_fucy-AtAAAA. I’d also encourage you to leave a comment about your situation on other major threads about falsely banned accounts such as this one: Falsely Banned Accounts.
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Well, at least we know something else, although my question is if they only unban those who have had the error of applying the update… since it has been for many without reason, not even because of the applying update, I imagine they will look at it… We will have to wait but at least I have more hope. Thank you very much for the information 
I’m sorry if there is something wrong, I use google translate
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According to the recent community manager reply to the Applying Update bug situation, I’m afraid the answer is no at the moment, players will not be compensated for this bug. I’ll leave a link to that here: [Main Thread] Applying Update. Considering the punishment is completely unjustified, the fact players won’t be compensated for this bug is a disgrace and I’d highly encourage you to leave a comment about your situation to that community manager as well.
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Back from the dead, for some reason I couldn’t log in the forums at all for weeks. Probably a Blizzard moment. Anyway, here’s a free bump.
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Yup, the forum login page has been rather inconsistent these last two months. Luckily, it always works if you start from the forum’s general page and refresh the request enough times, but it’s certainly annoying. If only I could add that bug to the list too…
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Yeah, took me way too long to realize that lol. But hey, better late then never - which applies to you as well, BLIZZARD.
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No longer how long it takes, all shall be forgiven when the rewards we earned are given to us. May the blessings of Papa Jeff grace us all.
Thanks for all the hard work.
Blizzard just decided to close and unlist the forum thread about the false bans, without a single word or explanation on the issue, despite over a hundred reports.
Best customer support of all time.
https://us.forums.blizzard.com/en/overwatch/t/falsely-banned-accounts/807864/469
Hope y’all have more luck 
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I can’t believe they’ve done this. I guess it’s time I call my bank and see what my options are
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Wow, I just hopped on and saw this. Silenced again, very dissappointing.
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Now it’s showing as an error page. All that proof is gone.
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They straight up deleted it! I went from 74 posts to 5. Okay Blizzard.
EDIT: I advise yall take screenshots/save pdfs. They deleted the whole post after Unlisting/Closing the forum. Why delete it, Blizzard?
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It is evident that the problem we are having with unfair bans will end up exploding, when they continue to ban one after another for no reason, the ball will get bigger and they will have to do something, it is a matter of time. I know that they will return my account in 1 day, 1 month or 1 year, or that they will not return it to me but I can create another one without worrying about being banned again. Maybe before that happens they look so bad (look what is happening with the last patch that they have broken the game) they have to close OW, they are hurting themselves.
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Yeah it’s a pretty bad sign for all of us who got unfairly banned.
Appeals are useless, bug reports on the forums get silenced and hidden like dust under the rug… can’t get any lower than this Blizzard
The shamefully deleted thread is still available here if anyone wants/knows how to save it:
web dot archive dot org/web/20230506210924/https://us.forums.blizzard.com/en/overwatch/t/falsely-banned-accounts/807864/422
Or just search it yourself on the wayback machine.
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Well, I would post the records I was able to find on the Wayback machine, but I suddenly can’t post links here anymore. I was able to add links with no problem in the last forum. 
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I ended Diamond 5 on Season 3 but since I logged in within a hour of Season 4 dropping, they dropped me to Plat 4. I’ve since gone back up to Plat 1 and got my Diamond rewards, but I still don’t have my rank back. 
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Yeah same actually, I wonder if it’s part of their new silencing strategy.
I mean, you don’t have to fix anything if you hide the complains and bug reports of your customers 
Time to wait for things to naturally blow up due to incompetent customer support 
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