To clarify, is your entire internet connection shutting down? Or are you just getting disconnected while trying to play?
If it’s the second thing, please post up a WinMTR for someone to look over.
WinMTR instructions (click to expand/collapse)
This data request is for players connecting in the Americas or Oceanic regions. Players connecting to European servers should post their test data in the EU forum for troubleshooting.
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Follow the support documentation for WinMTR.
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Run the test until you encounter the issue again, or for at least 10 minutes.
Share your results in a reply:
- Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
- Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
- Break any links by adding a space before .com, .net, etc., so you can post them.