I login and watch live steam for more than 7 hrs but still don’t receive Symmentra skin. I asked my friends, she also can’t receive after watching more than 7 hrs too.
We watch only live steam on time schedule no any VODs
We check login status everytime on watching.
How long for the delay reward ? (wait for 5-6 hrs already)
How I can check my login active or not ?
Any Idea on my mistake ?
Got the same problem but with the Mercy skin. Watched all of the streams so far, much more than 15 hours and not gotten the Mercy one yet.
However, the Mercy one might be bugged as I can’t find anyone who has gotten it so far.
Symmetra too, I have it, but some people don’t.
I got Symmetra after the second stream of South America, so my guess is either the Korea or the China event didn’t accumulate view hours, as people only have problems now.
Nods. I missed the SA stream so watched the China stream last night. Woke up today and Symm skin wasn’t unlocked. The page said I had logged in to earn rewards too.
So it might be a log error for the Korea/China broadcasts for some reason.
Hopefully the EU/NA streams from Wednesday through the end of the month will unlock them
Hey all. It would be best to report these issues over to #general-discussion forums, since its not necessarily technical. I wanted to provide some general information though if it may help a few of you here.
You will automatically receive a set of Contenders home and away Symmetra skins in your Battle.net account after enjoying 7 hours of live Contenders content.
When you reach 15 hours you will automatically receive a set of Contenders home and away Mercy skins.
Your hours will reset at the end of the month, so log in now to support Overwatch Contenders!
The rewards can take up to 48 hours to be credited, so you may not see the rewards right away.
If you’re having issues with logging in or other issues with the stream, the following may help:
Disable any ad blockers or security programs temporarily.
i have watched koreans and china vodcast using firefox and i making sure i left the main window on contenders when i left my PC, and no symmetra skin even though i’m sure i already watched more than 7 hours. (the china vodcast is around 5-6 hrs, i think).
i’m not sure even if i watched the rest of this month contenders i can get the mercy skin if the system still bugged.
There should still be about 20+ hours of contenders content this week. From the 28th to the 31st, EU is playing 12PM to 3PM PST and NA is playing 3PM to 5PM PST. These NA/EU games look like they are at accessible times for everyone who really wants these skins running 5 hours back to back for 4 days straight.
Hopefully mine show up soon but I am thinking watching on Chrome caused something to not detect for myself so to Edge I go and hopefully these next few days get me the skins
I have watched both the SA and China finals along with the 8 hours from the 28th and still have not received either. I don’t know if there is a delay or something with the rewards?
Hey everyone, just as a heads up remember to continue to follow the main thread in General Discussion when troubleshooting problems with earning Contenders skins. I am most active on that thread where I can help most users with:
In addition to Caterpepi’s advice, here are key steps to often reset any account issues with earning rewards include:
In addition there is now a handy “green light/red light” indicator just below the video player during live broadcasts (only on the English US version of the site) to show if you are successfully earning rewards.
anyone already get torb or lucio skins? i’m sure i have watched most of the contender games since early november, but still doesn’t get it. i even make sure the green light is on since they roll the green light update. do i have to open a ticket every month? this is getting ridiculous.