"Can't Enter Game" Connection Error. WAVE ISP CA Bay Area

Been unable to connect all morning, have run through the entire suite of articles offering suggestions. I have done, in no particular order… Wave is my ISP

  1. Reset Router (on fiber so no modem)
  2. Reset firewall rules and default settings
  3. Renew/release IP configuration
  4. Uninstalled the game
  5. repair/scanned the game (nothing wrong)
  6. Restarted computer

Here are the logs from Looking Glass

 TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  5.883 ms  5.858 ms  5.856 ms
 2  24.105.18.2 (24.105.18.2)  5.853 ms  5.854 ms  5.853 ms
 3  137.221.105.10 (137.221.105.10)  5.852 ms  5.853 ms  5.852 ms
 4  137.221.66.20 (137.221.66.20)  5.244 ms  5.399 ms  5.405 ms
 5  137.221.83.84 (137.221.83.84)  186.723 ms  186.793 ms  186.970 ms
 6  * * *
 7  137.221.65.1 (137.221.65.1)  12.854 ms  12.890 ms  12.863 ms
 8  137.221.65.7 (137.221.65.7)  12.705 ms  13.042 ms  13.025 ms
 9  137.221.70.34 (137.221.70.34)  12.924 ms  12.897 ms  13.326 ms
10  cr1-sjo-p200.bb.spectrumnet.us (206.223.116.182)  12.531 ms  12.482 ms  12.667 ms
11  be3.cr3-11greatoaks.bb.as11404.net (192.175.30.215)  12.857 ms  12.872 ms  12.670 ms
12  be11.cr2-55smarket.bb.as11404.net (192.175.30.39)  12.897 ms  13.045 ms  12.984 ms
13  be13.cr1-che-a.bb.as11404.net (192.175.30.221)  14.773 ms  14.338 ms  14.367 ms
14  192.175.29.227 (192.175.29.227)  15.085 ms  15.006 ms  15.011 ms
15  192.175.30.253 (192.175.30.253)  14.698 ms  15.081 ms  14.943 ms


14/08/2021 22:46:50 UTC
--------------------

TRACEROUTE:
traceroute to Blizzard Blizzard, 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.653 ms  0.542 ms  0.540 ms
 2  37.244.23.131 (37.244.23.131)  0.537 ms  0.535 ms  0.580 ms
 3  24.105.62.152 (24.105.62.152)  0.819 ms  0.812 ms  0.809 ms
 4  137.221.66.10 (137.221.66.10)  1.783 ms  1.793 ms  1.792 ms
 5  * * *
 6  137.221.69.34 (137.221.69.34)  2.020 ms  2.089 ms  2.061 ms
 7  equinix-exchange.ord.layer42.net (208.115.136.53)  2.453 ms  3.531 ms  3.328 ms
 8  hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net (65.50.198.74)  48.023 ms  47.156 ms  47.211 ms
 9  be10.cr3-sea-a.bb.as11404.net (65.50.198.62)  47.286 ms  47.193 ms  47.174 ms
10  be55.cr2-sea-a.bb.as11404.net (65.50.198.67)  47.273 ms  47.353 ms  47.366 ms
11  be1.cr2-sea-b.bb.as11404.net (174.127.149.137)  47.537 ms  47.641 ms  47.650 ms
12  hu0-2-0-4.cr1-529bryant.bb.as11404.net (192.175.28.236)  56.385 ms  56.887 ms  56.715 ms
13  cr2-529bryant-be12.bb.as11404.net (192.175.30.54)  56.519 ms *  56.549 ms
14  be11.cr1-sanmat-b.bb.as11404.net (192.175.29.161)  57.252 ms  57.183 ms  57.211 ms
15  * * *


14/08/2021 22:46:50 UTC
--------------------

PING:
PING Blizzard Blizzard 56(84) bytes of data.

--- Blizzardping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



14/08/2021 22:46:50 UTC
--------------------

PING:
PING Blizzard Blizzard 56(84) bytes of data.

--- Blizzardping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3006ms



14/08/2021 22:46:50 UTC
--------------------

MTR:
Start: Sat Aug 14 22:46:50 2021 Blizzard  1.|-- Blizzard                             0.0%    10    1.1   0.4   0.3   1.1   0.0
  2.|-- 37.244.23.131                             0.0%    10    0.4   0.5   0.4   0.8   0.0
  3.|-- 24.105.62.152                             0.0%    10    0.8   0.9   0.8   1.1   0.0
  4.|-- 137.221.66.10                             0.0%    10    1.8   5.2   1.8  35.0  10.4
  5.|-- 137.221.69.52                             0.0%    10  3159. 3149. 2753. 3471. 230.2
  6.|-- 137.221.69.34                             0.0%    10    1.9   6.4   1.9  43.2  12.9
  7.|-- equinix-exchange.ord.layer42.net         20.0%    10    2.3   2.4   2.2   2.7   0.0
  8.|-- hu0-0-0-20.3403.cr3-sea-b.bb.as11404.net 10.0%    10   47.3  47.3  47.1  47.4   0.0
  9.|-- be10.cr3-sea-a.bb.as11404.net            20.0%    10   47.0  47.5  46.9  49.9   0.8
 10.|-- be55.cr2-sea-a.bb.as11404.net             0.0%    10   46.9  47.1  46.9  47.2   0.0
 11.|-- be1.cr2-sea-b.bb.as11404.net              0.0%    10   47.6  47.4  47.2  47.7   0.0
 12.|-- hu0-2-0-4.cr1-529bryant.bb.as11404.net   30.0%    10   56.7  56.8  56.7  56.8   0.0
 13.|-- cr2-529bryant-be12.bb.as11404.net         0.0%    10   56.6  56.6  56.4  56.7   0.0
 14.|-- be11.cr1-sanmat-b.bb.as11404.net         40.0%    10   57.7  57.4  57.2  57.7   0.0
 15.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 16.|-- be11.agg2-200p-b.bb.as11404.net          20.0%    10   57.6  57.3  57.0  57.6   0.0
 17.|-- 208.52.0.6                               10.0%    10   57.7  57.6  57.4  57.8   0.0
 18.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


14/08/2021 22:46:50 UTC
--------------------

MTR:
Start: Sat Aug 14 22:46:50 2021 Blizzard  1.|-- Blizzard                        0.0%    10    0.8   0.5   0.4   1.1   0.0
  2.|-- 24.105.18.2                         0.0%    10    0.6   0.8   0.6   1.2   0.0
  3.|-- 137.221.105.10                      0.0%    10    1.0   1.1   0.8   1.5   0.0
  4.|-- 137.221.66.20                       0.0%    10    0.9   0.6   0.4   0.9   0.0
  5.|-- 137.221.83.84                       0.0%    10  143.6 571.0 121.9 999.9 372.2
  6.|-- 137.221.65.68                      90.0%    10  13578 13578 13578 13578   0.0
  7.|-- 137.221.65.1                        0.0%    10   74.5  29.8  12.8  74.5  24.5
  8.|-- 137.221.65.7                        0.0%    10   12.9  13.1  12.7  15.5   0.7
  9.|-- 137.221.70.34                       0.0%    10   13.0  18.2  13.0  48.6  11.8
 10.|-- cr1-sjo-p200.bb.spectrumnet.us      0.0%    10   12.8  12.9  12.7  13.0   0.0
 11.|-- be3.cr3-11greatoaks.bb.as11404.net  0.0%    10   13.1  13.0  12.8  13.1   0.0
 12.|-- be11.cr2-55smarket.bb.as11404.net   0.0%    10   13.5  13.3  13.1  13.7   0.0
 13.|-- be13.cr1-che-a.bb.as11404.net       0.0%    10   14.8  14.8  14.6  15.1   0.0
 14.|-- 192.175.29.227                      0.0%    10   14.9  15.0  14.7  15.5   0.0
 15.|-- 192.175.30.253                      0.0%    10   15.2  15.1  14.9  15.3   0.0
 16.|-- 208.52.0.6                          0.0%    10   15.5  15.4  15.1  15.6   0.0
 17.|-- ???                                100.0    10    0.0   0.0   0.0   0.0   0.0


14/08/2021 22:46:50 UTC
--------------------

This is a problem on Wave’s end. Blizzard is already trying to help. Make sure to search for your issue before starting a new thread :slight_smile: