Blizzard Store Bad Experience

General Discussion
1

Hello all, there’s really nowhere else I can seemly put this so I’ll go ahead

I ordered the JPC poster off the store, unfortunately it came damaged on the 14th Aug - after getting as far as giving my personal information they asked for to return it, Blizz decided not to respond. After asking again and again with no response I opened up another ticket to crickets after the auto-response.

I’ve checked and I’m actually allowed to do a charge back in the UK if a company ceases communication when trying to return a faulty item. I want to do this, but I’m actually worried Blizz will link it to my OW account (and Diablo/WoW/HotS) and ban me as I’ve been they ban people for doing charge backs albeit in game.

Has anyone else had this kind of issue with Blizz gear store before? I just wanted a replacement/re-buy it man. Never had issues before :frowning:

1 Like
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I had purchased a Lilith statue a year ago, that came broken. They promptly shipped me a replacement.

I managed to repair the first one (one of the wings had broken off) by pinning and gluing it back on, so its now my display one, and the other is kept in the box.

From my seat, no issues, but I have to ask:

When they asked for information for the return, did you refuse to give them any? That may hinder the process.

As for linking to your battlenet account, I can’t say if that will be impacted or not. Transactions between the gear store and the game store(s) aren’t linked, but that doesn’t mean they couldn’t be aggressive about it.