Black Screen/Crash

Only just had this recently , never had it before. screen just goes black and crashes cant alt tab etc have to restart computer very annoying only happens for this game ? any fixes?

Hi there, I’m a volunteer/fellow player, and I don’t work at Blizzard. Please include a DxDiag if you’d like members of the community to help you troubleshoot.

DxDiag instructions (click to expand/collapse)

Reboot your PC, then only open Overwatch and play until you experience the issue. Exit the game, then follow these steps:

  1. Press Windows Key + R, then type DxDiag and press Enter.
  2. In the DxDiag window, click Save All Information.
  3. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message, you can post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply.

If you don’t want community help, and require staff assistance specifically (they answer some threads, but not all), you’ll want to open a ticket.