Hey, Surf! There was some issues with with a September 2019 windows update that caused some audio issues, though not being heard at all is a bit odd. It may help to check for any windows updates and forcing the 1909 updates (If you’re on windows 10).
If it does continue, could you try the following steps?
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Try toggling the Limit Client Send Rate and Server Send Rate. In Overwatch Main Menu, go to Options, then Gameplay. Toggle the Client Send Rate and the Server Send Rate.
- Client Send Rate is how often the game client updates to the server. Enabling this client tick rate limits to 31Hz.
- Server Send Rate is how often the server updates to the game client. Enabling this limits the server tick rate to 20.8Hz.
Here’s a breakdown of why this is helpful for certain connections and when it may be appropriate to enable. This can be helpful if the broadband is asymetrical - upload and download speeds are different, but usually recommended for upload speeds that are less than 1Mpbs. This can also help if the download speed is having some issues as well.
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Let’s reset your computer’s TCP/IP and Winsock. This can resolve basic issues with browsing or connection issues.
- Right click on your Windows Start Menu, and select “Command Prompt (Admin)” or just search for Command Prompt and right click, run as administrator.
- Now type in or copy and paste, “netsh int ip reset” Press Enter.
- Then do the same for “netsh winsock reset”
Once it’s complete, you’ll need to restart the computer to complete the reset.
Have you tried an alternative connection to see if those options will work? If it persists on a different connection, we may need to focus on the system. Could you provide a DxDiag file? Copy and paste the text file created and paste it between two ~~~ like so:
~~~
DxDiag Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)