Honestly I don’t think they are allowed to balance the game. Jeff said in an interview that he knew the game needed more tanks. Then we find out they had a support in the works (which already really doesn’t make sense), that later got changed into a DPS, because someone had a really terrible game-breaking idea for an ult and just wouldn’t let it go.
To me it sounds like someone in the command scheme, above the devs, is making decisions and forcing them to go places they won’t want to go. I’d be astounded if the devs were actually and honestly this tone-deaf and so far disconnected from their own game.
I suspect, but obviously can’t prove, that someone above them wants more flashy things posted to Youtube where one guy pops off and does something that looks so spectacular that it makes people run out and buy the game to experience it themselves. Heck, that’s 90% of what the highlight reels are for already.
It’s also very common in businesses to burn out a service or property for maximum short-term value, then dump it and move on to the next thing once it’s depleted. “Long-term growth” isn’t a thing in business anymore; it’s all predatory. So yeah, I can imagine the powers that be are doing their darndest to make OW burn out as fast as possible to rake in all that short-term cash and move on to the next thing to burn down.