I’ve made similar topics before, but this is the single biggest issue with Overwatch and probably the thing that will take this game down if the Devs keep refusing to address it. Let players identify themselves as either serious or casual and then start the grouping process and make rules separately for those two groups. It seems like having quick play and comp as separate modes was designed to solve this same problem, but the truth is that it doesn’t work and it never has, because people who don’t care if they win or lose go into comp all the time and just mess around and tank the SR of people who do care about their SR.
If a person does not care either way, you can’t get them to group up, you can’t get them to join chat, you can’t get them to switch, even if they’re being hard counter because THEY.DON’T.CARE.
If you allow people to opt in to being a serious player, then you can implement a stricter ruleset for those people without affecting everyone else. For example, you could force serious players into team chat, because they opted in to that ruleset. You can have stricter rules against toxic players, throwers, and uncooperative teammates, and if people don’t follow the rules you don’t even need to ban them, you can just move them to the queue for people who don’t care. One person who doesn’t care how the match ends can ruin the game for the other 11 people in the game, but grouping 12 players who just want to run around and shoot things together and don’t care that their teams each have 5 dps, 1 healer and no tank, does not harm anything.
The game of Overwatch is much better than the experience you get playing Overwatch, that is what keeps people playing, but eventually the fact that this problem is fixable and the devs refuse to fix it wears on everyone who plays.