Hi, I’ve been trying to merge my console account for the past 2 days. I switched the battlenet account that was tied to my xbox account 2 days ago, & since then I’ve been getting “account changed” under my xbox account in the prompt instead of “merged” even after repeatedly clicking on “hold to confirm account”. I’ve also added my phone number & verified that, so I’m not sure what else I’m doing wrong here.
I’ve seen replies from staff suggesting that merging only works if both linking & confirming to merge was successful, but also mixed replies everywhere else that suggests that linking accounts is good enough for the merging to work. Could I get a clear answer on whether do I actually HAVE to get the “account changed” to switch to “merged” for my progress to carry over, or will all of my progress just be lost even though I have my xbox account connected to this battlenet account in the ‘Connections’ tab?
Does this then mean that if I don’t get the “merged” indication, my progress won’t carry over to ow2?
(psa: sorry this was basically posted twice in a span of 15 mins, I realized I was using my old battlenet account to post & deleted the old one)
update: I’ve only ever played on xbox before ow2, so i’m not sure how relevant the situation above is to cross-platform players.
rn in ow2, my account’s in queue for migration, & it still shows “account changed” in red even AFTER i’ve confirmed it in ow2 (there’s no other button to click after i clicked ‘confirm account’ save for the button to close the prompt)
Also the queue number keeps jumping around everytime i login (currently at 610k lmfaoo), & somehow i have all the heroes unlocked except kiriko, but none of my cosmestics have transferred over (ie. my account in ow2 looks like a fresh account rn except for having the full roster minus kiriko)
just gonna wait on blizzard to merge my account in the next lifetime or so 
update 2: my merge queue keeps resetting every time it hits 0. im tired blizzard just give me back my cosmetics
update 3: after the game update yesterday, the the queue number still resets when it hit 0, so i logged off once it had reset & came back after a couple of hours. seems that in that time period my account had merged successfully & i have all of my stuff back.
