AndyB did recently post about this the week before…
Understand that abusive chat, gameplay disruption such as throwing, and cheating are all very real issues that affect every online team-based video game, and those disruptive behaviors are always evolving. While I do agree that the last couple of years, the amount of effort to stop disruptive players has been non-transparent, I also know it is not a problem easily controlled.
One of my biggest goals as a forum MVP is to encourage members to be aware of the tools you currently have available to help minimize the impact of disruptive players. This includes using the in-game report form, using social control features like squelch chat, mute, block, and avoid as teammate. I also encourage everything to remember that a positive Overwatch experience begins with each of you. It can be really easy to get frustrated with another player if they are not performing well, but it is important to remember to communicate and be constructive in a way that can motivate positive change. It’s not easy but it really is worth doing if you can.
Of course, it is my goal as a video game player overall to keep companies like Blizzard accountable for their efforts to stop disruptive behaviors, and I work to pass on feedback where I can that I hope makes a difference in Overwatch. I also make sure I listen to both developers and players from all games to see what is being done in different games too to help shape my feedback.