Missing Tiers with Premium Battle Pass Purchase

Submitted a ticket, got a “turn it off and on” response and was asked to post my problem here.

A couple friends and I purchased premium battle passes and did not receive the bonus tiers towards our battle passes. I personally paid for the 1000 version, I am able to use the new DVA skin and I am receiving rewards from the pass - but did not get what I assumed was the 10 tiers unlocked.

I see that there is a similar topic, but the OP stated their issue was solved without saying what resolved it.

The premium Battle Pass priced at 1,000 OW Coins does not come with any unlocked tiers, but you do get 20% bonus XP for the remainder of your progression of the Battle Pass.

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