350+ ping for unknown reasons (Americas)

I have 350+ ping in every game tonight, usually have around 100. I live in Jamaica but even invited a friend (America) to my training lobby and they got unusually high ping

Is there some server i’m connecting to that is down or something?

1 Like

Can you add your WinMTR? Common Technical Issues and Solutions

I ran the test but i don’t see an option to upload the text file on here

You have to paste it here like the instructions in that post mention. Format it the same as the dxdiag with tilde marks.


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           192.168.100.1 -    0 |  131 |  131 |    0 |    0 |    7 |    0 |

|                              100.64.0.1 -    0 |  131 |  131 |    2 |    8 |   84 |    3 |

|                          104.244.226.13 -    0 |  131 |  131 |    2 |    3 |   14 |    2 |

|                          66.249.144.210 -    0 |  131 |  131 |   59 |   59 |   63 |   59 |

|                          66.249.144.211 -    0 |  131 |  131 |   68 |   69 |   76 |   69 |

|            ae15-39.cr0-nyc2.ip4.gtt.net -    0 |  131 |  131 |   68 |   70 |  107 |   70 |

|                ae7.cr1-nyc2.ip4.gtt.net -    0 |  131 |  131 |   69 |   72 |  126 |   71 |

|                   nyk-b3-link.telia.net -    2 |  124 |  122 |   76 |   77 |   84 |   84 |

|                  nyk-bb3-link.telia.net -    5 |  112 |  107 |   69 |   70 |  108 |   70 |

|                   nyk-b5-link.telia.net -    0 |  131 |  131 |   76 |   80 |   92 |   77 |

|                          80.239.132.214 -    0 |  131 |  131 |   76 |   78 |   94 |   78 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                             52.93.4.193 -    0 |  131 |  131 |   77 |   83 |  144 |   87 |

|                              52.93.4.32 -    0 |  131 |  131 |   69 |   70 |   97 |   70 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                          54.240.244.102 -    0 |  131 |  131 |  200 |  202 |  217 |  201 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Did you run the test to the server ip from inside the game? Training range doesn’t work for this and that doesn’t look like the IP for the Los Angeles or Chicago servers.

Yep, I created a custom game. The IP I used is:

[sae1] 54.232.34.115:26513

So I removed the port number and just included 54.232.34.115


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           192.168.100.1 -    0 |   19 |   19 |    0 |    1 |    9 |    1 |

|                              100.64.0.1 -    0 |   19 |   19 |    2 |    8 |   43 |    2 |

|                          104.244.226.13 -    0 |   19 |   19 |    2 |    3 |    4 |    2 |

|                          66.249.144.210 -    0 |   19 |   19 |   59 |   60 |   62 |   61 |

|                          66.249.144.211 -    0 |   19 |   19 |   69 |   69 |   71 |   69 |

|            ae15-39.cr0-nyc2.ip4.gtt.net -    0 |   19 |   19 |   69 |   69 |   71 |   70 |

|                ae7.cr1-nyc2.ip4.gtt.net -    0 |   19 |   19 |   70 |   77 |   92 |   84 |

|                   nyk-b3-link.telia.net -    0 |   19 |   19 |   76 |   77 |   80 |   77 |

|                  nyk-bb3-link.telia.net -    0 |   19 |   19 |   70 |   70 |   77 |   70 |

|                   nyk-b5-link.telia.net -    0 |   19 |   19 |   77 |   79 |   86 |   77 |

|                          80.239.132.214 -    0 |   19 |   19 |   76 |   78 |   95 |   82 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                             52.93.4.193 -    0 |   19 |   19 |   77 |   83 |  124 |   81 |

|                              52.93.4.32 -    0 |   19 |   19 |   69 |   70 |   75 |   70 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                          54.240.244.102 -    0 |   19 |   19 |  201 |  201 |  204 |  201 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I’m not sure why your custom game is being hosted in South America. Is this an issue on regular games also? Can you run a traceroute to the Los Angeles and one to the Chicago server IPs listed on the WinMTR page? This sounds like an ISP routing issue.

Yes just tested it on regular games. Its the same IP it’s using. This is a brand new thing as of today

US WEST:


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           192.168.100.1 -    0 |   12 |   12 |    0 |    1 |    4 |    1 |

|                              100.64.0.1 -    0 |   12 |   12 |    3 |    3 |    4 |    3 |

|                          104.244.226.13 -    0 |   12 |   12 |    3 |    3 |    4 |    3 |

|                          66.249.144.210 -    0 |   12 |   12 |   67 |   67 |   70 |   69 |

|                          66.249.144.211 -    0 |   12 |   12 |   77 |   77 |   80 |   78 |

|            ae15-39.cr0-nyc2.ip4.gtt.net -    0 |   12 |   12 |   77 |   78 |   82 |   78 |

|                ae7.cr1-nyc2.ip4.gtt.net -    0 |   12 |   12 |   77 |   80 |  106 |  106 |

|                   nyk-b3-link.telia.net -    0 |   12 |   12 |   84 |   84 |   88 |   84 |

|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |

|                 rest-bb1-link.telia.net -    0 |   12 |   12 |   84 |   86 |   90 |   87 |

|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |

|                  chi-b23-link.telia.net -   67 |    3 |    1 |  327 |  327 |  327 |  327 |

|   blizzard-ic-348622-chi-b2.c.telia.net -    0 |   12 |   12 |  305 |  326 |  351 |  330 |

|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |

|                           137.221.68.77 -    0 |   12 |   12 |  357 |  382 |  454 |  378 |

|                           24.105.30.129 -    0 |   12 |   12 |  349 |  367 |  394 |  372 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

US Central:


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           192.168.100.1 -    0 |    8 |    8 |    1 |    1 |    3 |    1 |

|                              100.64.0.1 -    0 |    8 |    8 |    3 |   21 |   47 |   16 |

|                          104.244.226.13 -    0 |    8 |    8 |    2 |    3 |    4 |    4 |

|                          66.249.144.210 -    0 |    8 |    8 |   67 |   67 |   69 |   67 |

|                          66.249.144.211 -    0 |    8 |    8 |   76 |   76 |   77 |   77 |

|            ae15-39.cr0-nyc2.ip4.gtt.net -    0 |    8 |    8 |   76 |   79 |   93 |   78 |

|                ae7.cr1-nyc2.ip4.gtt.net -    0 |    8 |    8 |   77 |   80 |   87 |   80 |

|                   nyk-b3-link.telia.net -    0 |    8 |    8 |   84 |   84 |   86 |   84 |

|                  nyk-bb3-link.telia.net -    0 |    8 |    8 |  256 |  305 |  364 |  283 |

|                 rest-bb1-link.telia.net -    0 |    8 |    8 |   83 |   84 |   88 |   85 |

|                  atl-b24-link.telia.net -   34 |    3 |    2 |    0 |  110 |  113 |  113 |

|                  chi-b23-link.telia.net -   50 |    2 |    1 |  138 |  138 |  138 |  138 |

|   blizzard-ic-348622-chi-b2.c.telia.net -   25 |    4 |    3 |  129 |  138 |  153 |  129 |

|                   No response from host -  100 |    1 |    0 |    0 |    0 |    0 |    0 |

|         et-0-0-0-pe01-eqch2.as57976.net -    0 |    7 |    7 |  136 |  142 |  172 |  141 |

|                           24.105.62.129 -   25 |    4 |    3 |  129 |  130 |  131 |  129 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|               puma7-atom.hitronhub.home -    0 |  677 |  677 |    2 |   12 |   21 |   14 |

|                              10.146.0.1 -    0 |  677 |  677 |    7 |   12 |   30 |   15 |

|                            172.25.20.41 -    0 |  677 |  677 |    7 |   13 |   24 |   11 |

|static-209-196-160-152.paw.cpe.atlanticbb.net -    0 |  677 |  677 |   16 |   21 |   34 |   25 |

|                   ash-b1-link.telia.net -    1 |  665 |  662 |   16 |   21 |   62 |   18 |

|                 rest-bb1-link.telia.net -    0 |  677 |  677 |   18 |   23 |   32 |   24 |

|                  nyk-bb3-link.telia.net -    1 |  666 |  663 |   24 |   28 |   45 |   24 |

|                   nyk-b5-link.telia.net -    1 |  673 |  672 |   24 |   29 |   76 |   31 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                              52.93.4.89 -    0 |  677 |  677 |   24 |   30 |   57 |   30 |

|                               52.93.4.2 -    0 |  677 |  677 |   23 |   28 |   69 |   31 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                            52.93.135.76 -    0 |  677 |  677 |  134 |  139 |  157 |  135 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                          150.222.70.118 -    0 |  677 |  677 |  135 |  141 |  175 |  143 |

|                            52.93.44.111 -    0 |  677 |  677 |  136 |  142 |  166 |  140 |

|                          54.240.244.102 -    0 |  677 |  677 |  135 |  139 |  156 |  137 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  136 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

I pretty sure mine is being routed to SA servers too.

I was asking about a tracroute. You could use the looking glass tool to test this, if that helps. http://us-looking-glass.battle.net/

traceroute to 207.255.222.210 (207.255.222.210), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.349 ms  0.358 ms  0.364 ms
 2  24.105.18.130 (24.105.18.130)  1.376 ms  1.399 ms  1.407 ms
 3  137.221.105.10 (137.221.105.10)  1.409 ms  1.416 ms  1.422 ms
 4  137.221.66.20 (137.221.66.20)  0.637 ms  0.681 ms  0.678 ms
 5  137.221.83.84 (137.221.83.84)  591.861 ms  591.910 ms  591.919 ms
 6  * * *
 7  137.221.68.32 (137.221.68.32)  5.943 ms  6.432 ms  6.450 ms
 8  las-b21-link.telia.net (62.115.178.200)  5.739 ms  5.982 ms  5.995 ms
 9  sjo-b21-link.telia.net (62.115.116.40)  11.704 ms  11.940 ms  12.024 ms
10  213.155.130.128 (213.155.130.128)  243.187 ms  243.205 ms  243.217 ms
11  rest-bb1-link.telia.net (62.115.141.244)  94.469 ms  94.500 ms  94.505 ms
12  * * *
13  atlantic-svc070575-ic356665.c.telia.net (62.115.144.171)  199.550 ms  239.942 ms  240.412 ms
14  * * *
15  * * *


10/10/2020 02:18:26 UTC
--------------------

MTR:
Start: Sat Oct 10 02:18:26 2020 Blizzard  1.|-- Blizzard                            0.0%    10    0.8   0.4   0.3   0.8   0.0
  2.|-- 24.105.18.130                            0.0%    10    0.8   0.7   0.6   1.1   0.0
  3.|-- 137.221.105.10                           0.0%    10    1.0   0.9   0.8   1.0   0.0
  4.|-- 137.221.66.20                            0.0%    10    0.5   7.8   0.5  52.5  16.8
  5.|-- 137.221.83.84                            0.0%    10  785.2 638.9  93.8 1472. 411.5
  6.|-- ???                                     100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.68.32                            0.0%    10    6.3   9.0   6.0  32.5   8.2
  8.|-- las-b21-link.telia.net                   0.0%    10    6.1   5.9   5.6   6.3   0.0
  9.|-- sjo-b21-link.telia.net                   0.0%    10   11.9  12.0  11.8  12.3   0.0
 10.|-- 213.155.130.128                         10.0%    10  294.2 213.3 124.5 298.3  59.5
 11.|-- rest-bb1-link.telia.net                  0.0%    10   92.3 102.8  92.3 114.8   7.1
 12.|-- ash-b2-link.telia.net                   70.0%    10  219.9 144.0  75.8 219.9  72.3
 13.|-- atlantic-svc070575-ic356665.c.telia.net  0.0%    10  230.8 170.0  76.1 246.8  49.3
 14.|-- ???                                     100.0    10    0.0   0.0   0.0   0.0   0.0


10/10/2020 02:18:26 UTC
--------------------

same as him, not a problem until today.

On second thought, I think there’s enough info here to figure out what’s happening. The Telia nodes are responding incredibly slow. 90ms and then 327ms on their nodes. The game client thinks you’ll be lagging even more on the US servers, so you’re being re-routed to South America. You’re going to want to pass this info on to Telia. The test should help, but a pure traceroute is probably what they want to see.

Thanks for the traceroute. Suspicions confirmed. You can see 137.221.68.32 is the last node owned by Blizzard in the route, and when it gets handed off to Telia’s network, the nodes start showing heavy lag reaching almost 300ms within 2 hops.


In the meantime, an alternative connection like a hotspot, or even a free VPN, should remedy the lag and put you back on US servers. This will also be solid proof that you’re having an issue with your ISP.

Thanks, noted. Where and what exactly is Telia?

This. Never heard of them lol

I missed this in your earlier test that you’re using AtlanticBB. In short, they use Telia’s routing services for their network. So alert them of the issue since they will have to work it out with the company they pay for routing.

What exactly do I tell the tech? Calling them now.