2080ti rendering device lost

Technical Support
1

i have a 2080ti in my system and usually wile playing competitive i have been sent a “rendering device lost” error code toward the end of a match, this is heartbreaking to me and so many members of this community, ive read all the forum posts with no avail, now im on an 8 hour suspension because of hardware that should be more than capable of running this. i am willing to do anything to fix this problem at this point. temps on gpu at 63 Celsius current drivers and a fresh install of graphics drivers and install of game. i see a lot of people in these forums having the same problem with these cards with no real solutions

2

It’s a long (but good) read, but one of the methods in this thread might work for you.

Solutions range from:

  • Turning off overclocking (OCing isn’t supported by Blizz games)
  • Increasing the delay allowed for the GPU to respond to the game (from 2 seconds to 10 seconds)
  • Renaming the Overwatch.exe file.
  • Making configuration setting changes in the nVidia Control Panel.

… and many others. Take a look and hopefully something will help.

3

Diagnostics

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2216077360598888284, type 5
Event Name: StoreAgentSearchUpdatePackagesFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;DSIC
P2: 803fb005
P3: 17763
P4: 348
P5: Windows.Desktop
P6: 7
P7:
P8:
P9:
P10:

+++ WER1 +++:
Fault bucket rejected_by_rule, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 2538b7e7-e02a-4eda-a229-fa140871c8f6

Problem signature:
P1: 141
P2: ffffb401b9b87460
P3: fffff80203afe718
P4: 0
P5: 111c
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:

+++ WER2 +++:
Fault bucket , type 0
Event Name: StoreAgentSearchUpdatePackagesFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;DSIC
P2: 803fb005
P3: 17763
P4: 348
P5: Windows.Desktop
P6: 7
P7:
P8:
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 2538b7e7-e02a-4eda-a229-fa140871c8f6

Problem signature:
P1: 141
P2: ffffb401b9b87460
P3: fffff80203afe718
P4: 0
P5: 111c
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:

+++ WER4 +++:
Fault bucket 1286299651715438134, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.1902.2
P3: TimeOut
P4: 1.1.15700.9
P5: fixed
P6: 8 / 2049+
P7: 5 / not boot
P8:
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.1902.2
P3: TimeOut
P4: 1.1.15700.9
P5: fixed
P6: 8 / 2049+
P7: 5 / not boot
P8:
P9:
P10:

+++ WER6 +++:
Fault bucket 2216077360598888284, type 5
Event Name: StoreAgentSearchUpdatePackagesFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;DSIC
P2: 803fb005
P3: 17763
P4: 348
P5: Windows.Desktop
P6: 7
P7:
P8:
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Overwatch.exe
P2: 1.33.0.55290
P3: 10.0.17763.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER8 +++:
Fault bucket , type 0
Event Name: StoreAgentSearchUpdatePackagesFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;DSIC
P2: 803fb005
P3: 17763
P4: 348
P5: Windows.Desktop
P6: 7
P7:
P8:
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: StoreAgentSearchUpdatePackagesFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;DSIC
P2: 803fb005
P3: 17763
P4: 348
P5: Windows.Desktop
P6: 7
P7:
P8:
P9:
P10:

i was blocked for some reason so i made a new account but ive tried these things idk if this will help but its the diagnostic from dxdiag

5

All I can tell from this report is that your video card is taking too long to respond to game, so it crashes. Blizzard staff has asked that anyone with these cards post in the thread I mentioned above, so they can keep all information and troubleshooting consolidated to one place.

6

Blizzard isn’t really asking for people to post their DXDiag in that thread. They have asked people to mail it but they no longer need said information as they have a vague idea of what is causing the issue. And right now, they are working with NVidia to try and resolve the issue.

The OP should first try renaming Overwatch.exe into something like OverwatchTest. If that doesn’t work, Blizzard actually advised to create a new thread to get to the bottom of what is then a different issue causing the same generic error code.

7

I have the exact same issues.
Specs: Ryzen 7 2700x and RTX 2080.
Other Games never crash, at all.

8

Try renaming Overwatch.exe to something like OverwatchTest.exe. If this works for you, you will have to rename the executable every new patch. What renaming does is bypass NVidia’s profile for Overwatch. For some of us this has worked and we have had no crashes ever since.