“Failed to connect to server” error

Technical Support
1

I am repeatedly being disconnected from competitive matches because of the “Failed to connect to server” error. This has happened in my last three games.

My PS5 internet connection is stable and I have no issues playing Quick Play. The problem occurs specifically when attempting to play competitive matches.

I have already closed and reopened Overwatch multiple times, restarted my PS5, and performed PlayStation network troubleshooting. Other games & Quick Play work normally.

The system is treating me as a competitive leaver and has escalating my suspension to an 8-hour suspension. Is there any way that Blizzard can review my account/server connection logs? I want this issue investigated so that I don’t receive further penalties for a problem I cannot control

2

I am in the same boat. I was disconnected twice due to servers closing over labor day weekend (right before the update). I disconnected again tonight and received and 8 hour ban. Now I am worried to even touch comp. I play quick play just fine with friends and have seemingly no issues. I do not want to face a season ban over blizzards POOR server management. I wish their was a way to appeal. They clearly know these issues are happening.

3

SAME HERE. always on a rank up game, randomly and now im being suspended for longer and longer now its 57 mins