Heroes of the storm pauses for 5 seconds every 15 seconds. IT IS NOT MY INTERNET BEFORE YOU SAY IT. Nothing else I ever do online ever has this kind of lag. It is Heroes of the Storm servers or client. I post this every few months and nothing gets fixed.
Hey there Githerax,
There have been attempts to help troubleshoot your issue in your previous posts, but those attempts have gone unanswered. If youâd like assistance troubleshooting, please provide a WinMTR test while the issue occurs in-game.
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 3 | 548 | 535 | 0 | 481 | 3039 | 2977 |
| 142.254.186.5 - 3 | 551 | 538 | 9 | 515 | 3180 | 2437 |
| agg62 .pldscabx02h. socal. rr. com - 3 | 547 | 532 | 14 | 579 | 3393 | 2455 |
| agg15. pldscabx02r. socal. rr. com - 3 | 550 | 536 | 10 | 512 | 3172 | 2439 |
| 72.129.37.2 - 3 | 551 | 537 | 12 | 509 | 3192 | 2999 |
| ae-5-0. cr0. chi10. tbone. rr .com - 3 | 546 | 530 | 13 | 515 | 3177 | 2985 |
| 66.109.5.241 - 2 | 558 | 548 | 16 | 523 | 3181 | 2450 |
| 66.109.9.161 - 3 | 544 | 529 | 14 | 528 | 3192 | 2442 |
| ae1-br01-eqla1 .as57976 .net - 2 | 563 | 556 | 20 | 655 | 3314 | 3247 |
| 137.221.68.83 - 4 | 540 | 521 | 16 | 506 | 3180 | 2445 |
| 24.105.30.129 - 4 | 537 | 517 | 14 | 509 | 3177 | 15 |
Hey there Githerax!
Thanks for providing that WinMTR test data. The test here shows 3% packet loss paired with significant latency spikes beginning from the first âhopâ and persisting through all subsequent hops:
This first hop is the connection from your computer to the router or modem (depending on what device youâre connecting to). Packet loss is somewhat common to see with WiFi connections, so if you are using WiFi, try testing a direct connection to the router or modem via ethernet cable. Note that we do not directly support wireless connections. If you find that WiFi is the problem, you can contact the support team for the WiFi device or the wireless router.
If a wired connection doesnât fix the issue or isnât possible, and the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider (ISP) for assistance determining what is causing the packet loss. They might need to adjust network-level security/firewall settings or temporarily replace the network devices in your home to narrow it down further. Additionally, I always recommend requesting to be forwarded to a âlevel 2 or level 3 technicianâ when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.
Hopefully this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.
I see you were right, but Iâve uninstalled and wonât play anymore. Too much grief for my teammates, who donât deserve to suffer with a character that stops every 10 seconds.