This play mode is currently disabled

Technical Support
1

I’ve got the “This play mode is currently disabled” error a year ago which made me stop playing because I couldn’t find a solution and i recently decided to reinstall it and the exact same error is back. I’ve relaunched the game, reinstalled, scan & repaired, and tried a suggestion to delete the Variable.txt file and reset in-game options.

Nothing has helped in the slightest. Please help.

2

This tends to end up being a connection issue. Would recommend making sure that none of the ports here are being blocked.

If you have the option, we can also look into testing with a different network. Maybe a mobile connection if you have a phone and data plan that supports tethering.

3

I configured all 14 ports and it is still the same; “This play mode is currently disabled”

4

I am having the same issue, and would like some resolution.

5

I’ve been playing the game for years now. I just got the same issue after finishing storm league game. Now all my game modes are disabled. Restarting game or bnet client does not solve this issue. I need help.

6

BabyB0kChoy,

This can be all manner of connection issues, from port configuration problems to simple packet loss. Did you try on a different network like a mobile tether to see if it fixes itself? Have you power cycled your main network andswapped to an ethernet cable?

If you’re still having this problem, please create a WinMTR test which catches a connectivity issue like this. You want to restart the test every 10-15 minutes until you catch one of these problems. Once you’ve caught one red handed, run the test for about 5 more minutes. This will let us look for problems between your house and our servers which may cause this.

If you have problems with posting it due to a link error, go ahead and copy paste this into your next post, and replace “WinMTR goes here” with your test.

~~~~
WinMTR goes here
~~~~
7

This is what i get with WinMTR
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
Docsis-Gateway.utopia. net - 0 103 103 0 0 2 1
10.112.96.1 - 0 103 103 5 7 13 7
10.101.13.5 - 0 103 103 5 8 36 7
10.100.1.93 - 0 103 103 6 8 13 10
150-165-89-200.fibertel.com.ar - 0 103 103 7 12 34 14
190.94.182.161 - 1 100 99 7 8 13 8
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
54.240.244.145 - 0 103 103 32 35 59 35
54.240.244.208 - 0 103 103 34 41 63 41
54.240.244.223 - 0 103 103 34 37 45 36
54.240.244.110 - 0 103 103 34 36 42 37
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

8

@ aguusio

Overall the WinMTR results look fine though it looks like it was only ran for a few seconds. We’ll want to make sure to run that for around 10 minutes. Have you gone through any of the troubleshooting previously mentioned in the thread? If so, which steps have you gone through?

9

Howdy, same issue here.

Here’s the WinMTR info:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 99 74 1 1 1 1 1
No response from host - 100 73 0 0 0 0 0
No response from host - 100 73 0 0 0 0 0
No response from host - 100 73 0 0 0 0 0
No response from host - 100 73 0 0 0 0 0
222-165-89-200.fibertel.com.ar - 0 363 363 12 18 33 20
185.70.203.32 - 0 363 363 12 17 71 14
ae10.milano58.mil.seabone. net - 0 363 363 261 266 289 264
blizzard.milano58.mil.seabone. net - 0 363 363 251 255 279 256
ae1-br01-eqml2.as57976. net - 0 363 363 279 284 374 283
xe-0-0-1-1-br01-eqpa4.as57976. net - 0 363 363 279 287 406 280
xe-0-0-0-1-br01-eqdc2.as57976. net - 0 363 363 287 292 424 290
et-0-0-2-br01-eqch2.as57976. net - 2 339 334 279 322 2634 281
be1-pe01-eqch2.as57976. net - 0 363 363 279 282 294 281
chi-eqch2-ia-bons-02.as57976. net - 0 363 363 280 283 292 283
24.105.62.129 - 0 363 363 279 282 295 283
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Please lmk what can I do from here, since the problem is persisting after trying several “fixes” I’ve encountered across different threads.

10

I’m having the same issue. I was playing normally, closed the game, and one hour later, “This play mode is currently disabled”.
I did the scan and repair, it downloaded a few mb, and after that the profile pictures, quest, and else, didn’t appeared at all.

11

I’m having the same issue, i’ve disabled the firewall but still recieving “this play mode is currently disabled” message. I’m trying to connect to Brazil server btw

EDIT: i’ve changed the DNS to google (8.8.8.8 and 8.8.4.4) and now it’s working, should be a Fibertel (Argentina ISP provider) DNS issue

2 Likes
12

I had the same problem. Did this and and it worked. Not sure what else could be affected by this.
If you don’t know how to do it, google “Change DNS to Google”.
Thanks kind stranger!

13

It looks like you are using Cablevision which is having problems but you are also having issues involving the Milano backbone. This is a separate problem being investigated. Keep an eye on the threads here and here.