It’s possible to do so at a certain trust level, but you’re extremely new and we disable several of these functions to prevent abuse for new posters.
For your situation, we can give you a work around. You can upload your screenshot to a place like imgur, and link it here. If you have link errors, copy the code below, then copy/paste your link between two ` marks, it’ll break the link and let you post it. You can just copy paste everything in the box below and replace “Link goes here” with your link.
And yeah, guys, why ur Russian-speaking support thinking what HTTP 404 - it’s NOT a server-side error? They rly recommends me to disable my AdBlock for solve problem with error 404 INTO the game…
Errors 400 and 404 are both network errors. Our in-game shop is very sensitive to Malware, so I do strongly recommend running a malware scan on the device just to be safe.
I’d also check for any software that might affect your network connection such as a VPN, Proxy, or other network management software. This includes software that advertises “faster connection for gaming” which work similarly to a proxy.
Another good thing to test is a different network. This will help verify if it’s a network issue or related to software on the PC. This can be anything from a local wifi cafe, friend’s house, mobile hotspot/tether, or similar network.
Which lvl of network layer this network error is? It’s HTTP error, server returns it to client. So in reason of end user licence agreement i cant troubleshoot it myself and i still waiting for solution… While im PhD in CS and owner of business which working at information security, u have to be sure what i havent malware (ok, maybe i have some, but i know about it and my malware cant affect to things like this) at my computer. Also i havent VPN, proxy, another intermediates.
We would like to take a look at some of your in-game browser logs to see if anything stands out there that might be causing this.
In the Blizzard app click Options (under the Heroes of the Storm logo)
Select Show in Explorer
Open the Heroes of the Storm folder
Go to Support -> BlizzardBrowser -> logs
Open the newest Browser log file. The logs will be numbered by date and time, so please select the one that is the most recent and the the largest in size.
Copy everything within the log file, return to this post and hit the Blockquote button (it looks like "), then paste everything after the > symbol.
Hmmm… Do u rly think it’s good idea to post all of the links with all tokens into public access?
P.S. I cant post strings with error… U know why? Because the forum blocking links! Blizzard’s support is awesome! We can get gelp at forum only, 1 post per 2 days…
P.P.S. Problem solved for me, im not interesting to put my money in HOTS anymore. Will spend it to platforms where i dont need to spend 1 week for ask em at its forum to take my money. Thx for help anyway.
Logging initialized.
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {3650} ERR: failed to fetch process block size from shmem: SHMEM_NOT_FOUND
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {4730} ERR: failed to fetch process block size from shmem: SHMEM_NOT_FOUND
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {4730} ERR: failed to read target process block for pid: ‘6692’
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {3650} ERR: failed to read target process block for pid: ‘6692’
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {3650} ERR: Failed to write message to shared memory.
I’m having the same issue, but found a workaround that does it for me:
Starting the game with C:\Program Files (x86)\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
Maybe it works for others too and perhaps it gives a clue about the nature and possible fixing of this annoying bug. (Sadly found it a little late, meant to buy Junkrat from my PC for my best buddy when he was at 50% off )
Sadly, launching the game as suggested by DishWisher,
Starting the game with C:\Program Files (x86)\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
did not helped me. Same 404 error.
Moderator edit: Please be mindful of the date of the previous post before replying, to avoid “necroing” old topics. If you need assistance with a similar issue please create a new thread. Thanks.