Somehow always disconnect late in the game

I’d probably say a good 10-20% of my matches I end up disconnecting.

Immediately says “reconnecting”, but almost takes 3-4 minutes to reconnect, and that doesn’t include the rewind time.

The rest of my networking works just fine. Streaming’s happening perfectly fine in another room. It’s just HoTS.

I have my tracert which says nothing abnormal. MTR doesn’t look bad either.

Via Traceroute

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3     8 ms     8 ms     8 ms  dtr01wvvlnc-tge-0-0-1-2.wvvl.nc.charter.com [96.34.67.105]
  4    12 ms    11 ms    12 ms  dtr02hckrnc-tge-0-0-0-4.hckr.nc.charter.com [96.34.67.245]
  5    18 ms    14 ms    14 ms  bbr01gnvlsc-bue-3.gnvl.sc.charter.com [96.34.2.112]
  6    18 ms    14 ms    15 ms  bbr01chcgil-tge-0-1-0-6.chcg.il.charter.com [96.34.0.135]
  7    27 ms    21 ms    31 ms  bbr02slidla-tge-0-1-0-4.slid.la.charter.com [96.34.0.133]
  8    25 ms    22 ms    25 ms  bbr02atlnga-tge-0-2-0-1.atln.ga.charter.com [96.34.3.113]
  9    26 ms    24 ms    28 ms  096-034-150-101.biz.spectrum.com [96.34.150.101]
 10    44 ms    46 ms    43 ms  ae1-br01-eqat2.as57976.net [137.221.75.33]
 11     *        *        *     Request timed out.
 12    40 ms    39 ms    41 ms  et-0-0-1-pe04-eqch2.as57976.net [137.221.69.79]

Via Looking Glass

    TRACEROUTE:
    traceroute to 24.197.114.252 (24.197.114.252), 15 hops max, 60 byte packets
     1  Blizzard Blizzard  0.738 ms  0.740 ms  0.738 ms
     2  24.105.18.130 (24.105.18.130)  1.664 ms  1.689 ms  1.708 ms
     3  137.221.105.14 (137.221.105.14)  1.627 ms  1.628 ms  1.653 ms
     4  137.221.66.22 (137.221.66.22)  1.132 ms  1.135 ms  1.149 ms
     5  137.221.83.86 (137.221.83.86)  872.397 ms  872.432 ms  872.750 ms
     6  * * *
     7  137.221.68.32 (137.221.68.32)  6.013 ms  6.020 ms  6.018 ms
     8  096-034-156-054.biz.spectrum.com (96.34.156.54)  5.918 ms  6.118 ms  6.189 ms
     9  bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com (96.34.3.98)  9.981 ms  10.059 ms  10.056 ms
    10  bbr01dllstx-bue-6.dlls.tx.charter.com (96.34.0.20)  41.748 ms  41.668 ms  41.665 ms
    11  bbr02dllstx-bue-3.dlls.tx.charter.com (96.34.0.19)  38.885 ms  38.936 ms  38.939 ms
    12  bbr02chcgil-tge-0-1-0-5.chcg.il.charter.com (96.34.0.248)  67.421 ms  65.585 ms  65.424 ms
    13  bbr02slidla-bue-1.slid.la.charter.com (96.34.0.33)  59.622 ms  62.712 ms  62.685 ms
    14  bbr01sgnwmi-tge-0-2-0-10.sgnw.mi.charter.com (96.34.0.164)  65.981 ms  63.364 ms  63.413 ms
    15  bbr01aldlmi-tge-0-1-0-8.aldl.mi.charter.com (96.34.0.185)  70.914 ms  74.956 ms  69.253 ms


    08/09/2020 00:10:32 UTC
    --------------------

    MTR:
    Start: Tue Sep  8 00:10:32 2020 Blizzard  1.|-- Blizzard                                 0.0%    10    0.3   0.4   0.3   0.5   0.0
      2.|-- 24.105.18.130                                 0.0%    10    0.5   0.8   0.5   2.1   0.3
      3.|-- 137.221.105.14                                0.0%    10    1.0   1.0   0.8   1.8   0.0
      4.|-- 137.221.66.22                                 0.0%    10    0.7   0.6   0.5   1.0   0.0
      5.|-- 137.221.83.86                                 0.0%    10  277.1 627.9 135.9 1216. 375.8
      6.|-- 137.221.65.68                                90.0%    10  15317 15317 15317 15317   0.0
      7.|-- 137.221.68.32                                 0.0%    10    6.0  12.2   6.0  66.8  19.2
      8.|-- 096-034-156-054.biz.spectrum.com              0.0%    10    6.1   6.5   5.9   7.8   0.5
      9.|-- bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com   0.0%    10   16.1  10.9   8.4  16.2   3.5
     10.|-- bbr01dllstx-bue-6.dlls.tx.charter.com         0.0%    10   38.0  38.2  36.8  38.6   0.3
     11.|-- bbr02dllstx-bue-3.dlls.tx.charter.com         0.0%    10   37.4  37.4  37.0  38.1   0.0
     12.|-- bbr02chcgil-tge-0-1-0-5.chcg.il.charter.com   0.0%    10   63.8  63.6  62.0  63.9   0.3
     13.|-- bbr02slidla-bue-1.slid.la.charter.com         0.0%    10   64.5  64.1  60.5  64.7   1.1
     14.|-- bbr01sgnwmi-tge-0-2-0-10.sgnw.mi.charter.com  0.0%    10   66.1  65.5  59.6  66.6   2.0
     15.|-- bbr01aldlmi-tge-0-1-0-8.aldl.mi.charter.com   0.0%    10   71.8  71.9  71.2  72.3   0.0
     16.|-- bbr01gnvlsc-bue-800.gnvl.sc.charter.com       0.0%    10   74.0  73.7  70.8  74.1   0.8
     17.|-- crr01gnvlsc-bue-1.gnvl.sc.charter.com         0.0%    10   68.4  68.8  68.4  70.6   0.5
     18.|-- cts08hckrnc-tge-3-0-0.hckr.nc.charter.com     0.0%    10   70.0  70.1  70.0  70.7   0.0
     19.|-- ???                                          100.0    10    0.0   0.0   0.0   0.0   0.0


    08/09/2020 00:10:32 UTC
    --------------------

What's frustrating is that it never happens early in the game, it's always lvl 13 or greater. I don't get it! 

Hey, tadiou! Thank you for the details! Would you happen to have a netgear router? We’ve seen some similar issues with netgear routers and Starcraft 2 that’s on the same engine. This isn’t something we support directly, but we’ve seen some reports where enabling QoS (Quality of Service) settings seem to help in these situations if it is disabled.

The traceroute connection test doesn’t show packet loss or detailed information. Could you provide a WinMTR file test instead? Run the test until the problem occurs for 10 to 15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

Yeah, I do have a netgear router (ac1750 - R6350).

If that’s the issue here, are there any other support tickets that might be able to help me along my path here? QoS is turned off…

So yeah, it looks like my winmtr literally tells me nothing while the reconnecting happens.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                     www.routerlogin.com -    0 |  751 |  751 |    0 |    0 |    8 |    0 |
|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |
|dtr01wvvlnc-tge-0-0-1-2.wvvl.nc.charter.com -    0 |  750 |  750 |    4 |   10 |   27 |   13 |
|dtr02hckrnc-tge-0-0-0-4.hckr.nc.charter.com -    0 |  748 |  748 |    6 |   13 |   42 |   11 |
|   bbr01gnvlsc-bue-3.gnvl.sc.charter.com -    0 |  747 |  747 |    9 |   16 |   45 |   11 |
|bbr01chcgil-tge-0-1-0-6.chcg.il.charter.com -    1 |  746 |  745 |   12 |   19 |   56 |   21 |
|bbr02slidla-tge-0-1-0-4.slid.la.charter.com -    0 |  748 |  748 |   12 |   22 |   50 |   24 |
|bbr02atlnga-tge-0-2-0-1.atln.ga.charter.com -    0 |  747 |  747 |   14 |   20 |  186 |   19 |
|        096-034-150-101.biz.spectrum.com -    0 |  749 |  749 |   19 |   27 |  192 |   30 |
|              ae1-br01-eqat2.as57976.net -    0 |  748 |  748 |   35 |   43 |  137 |   41 |
|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-1-pe04-eqch2.as57976.net -    0 |  747 |  747 |   36 |   42 |  156 |   39 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  152 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~

Heya tadiou,

To clarify, we were suggesting turning Quality of Service ON in this case. We suspect it has something to do with the way the routers are handling our packets, and turning on QoS to schedule the packets differently seems to work around this. Does enabling QoS change anything?

So, about 30 games, no random DCs anymore after turning on QoS @Drakuloth. So thanks!