Reconnecting over and over

Technical Support
1

Recently during games the “Reconnecting” screen appears around 4-5 times per game. I play with a friend and we can still voice chat so I am not fully disconnected. I have tried every single thing suggested by the Technical Support posts about this issue. I am not sure if my WinMTR test was done properly (do I use my own IP address or the heros of provided?). I have done a pathping and tracert and the Looking Glass. I called my ISP and they said they have fixed what they can on their end. I have a new laptop that is fully capable of running large video games. Please help as I cannot play Heros of the Storm anymore because of this issue. I would love to just have a phone conversation or a live chat to have this resolved.

Here is my looking glass:
TRACEROUTE:
traceroute to 99.231.78.192 (99.231.78.192), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.301 ms 2.295 ms 2.297 ms
2 24.105.18.130 (24.105.18.130) 2.302 ms 2.307 ms 2.316 ms
3 137.221.105.14 (137.221.105.14) 2.320 ms 2.325 ms 2.329 ms
4 137.221.66.22 (137.221.66.22) 8.072 ms 8.100 ms 8.110 ms
5 137.221.83.86 (137.221.83.86) 148.774 ms 148.810 ms 148.823 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 64.070 ms 59.680 ms 59.738 ms
8 igw01.chcrmk.phub.net.cable.rogers.(208.115.136.105) 38.038 ms 37.744 ms 37.747 ms
9 209.148.237.22 (209.148.237.22) 48.602 ms 48.702 ms 48.795 ms
10 9403-cgw01.bloor.rmgt.net.rogers. (209.148.235.229) 61.034 ms 60.772 ms 60.764 ms
11 209.148.232.62 (209.148.232.62) 60.566 ms 60.458 ms 60.123 ms
12 67.231.222.98 (67.231.222.98) 61.074 ms 60.471 ms 60.472 ms
13 * * *
14 * * *
15 * * *

15/10/2020 04:28:25 UTC

PING:
PING 99.231.78.192 (99.231.78.192) 56(84) bytes of data.

— 99.231.78.192 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

15/10/2020 04:28:25 UTC

MTR:
Start: Thu Oct 15 04:28:25 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 24.105.18.2 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 137.221.105.14 0.0% 10 1.2 0.9 0.8 1.2 0.0
4.|-- 137.221.66.18 0.0% 10 0.7 0.6 0.3 0.8 0.0
5.|-- 137.221.83.82 0.0% 10 293.7 689.3 88.5 1371. 453.7
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 85.3 45.2 38.2 85.3 15.5
8.|-- igw01.chcrmk.phub.net.cable.rogers.comm 0.0% 10 46.9 43.2 37.6 54.4 5.5
9.|-- 209.148.237.22 0.0% 10 48.5 48.7 48.5 48.8 0.0
10.|-- 9403-cgw01.bloor.rmgt.net.rogers.comm 0.0% 10 60.9 60.8 60.5 61.1 0.0
11.|-- 209.148.232.62 0.0% 10 60.2 60.3 60.2 60.5 0.0
12.|-- 67.231.222.98 30.0% 10 61.3 61.3 60.6 62.7 0.4
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

15/10/2020 04:28:25 UTC

2

Howdy Hazard,

I didn’t see any problems in the Looking-Glass test you provided. Can you run a WinMTR test? This provides more information on the route:

  1. Download WinMTR
  2. Unzip the file to your desktop
  3. Run the WinMTR as Admin
  4. Type 24.105.62.129 in “host”.
  5. Click “Start” and open the game. Let the MTR test run for at least 10 minutes to capture this issue occurring.
  6. Click “Copy text to clipboard”
  7. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

Note: If it’s not letting you post, break links by adding a space before .com/.net, so you can post them. You can also upload the MTR contents through Pastebin and post the link (ex: Pastebin (dot) com/123456).

3

I am having the “reconnect” appear in my Blizzard games also (all of them). It just started today, the log in problem I have not had, but could it be related?