Mac OS “unlocking temporarily unavailable” what to do

Hi, I recently upgraded to Catalina, and the game is now unplayable, when I log in, I am able to see chat lines, the background death wing picture, and nothing else, all the characters are gone, it says unlocking temporarily unavailable.
I tried to add -DisplpayMode=0 but didn’t work, also I tried to scan and repair but no problem was found, I also uninstalled the game and reinstalled many times and it didn’t work
Please help

Thanks

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Hey, john! This sounds a bit like there may be a connection issue causing all the errors. You can also set the game in windowed mode by pressing CMD+M.

If you are able to try an alternate connection this should help narrow down the issue as well! With this being a potential connection issue, could you include a pathping test to the Heroes of the Storm server?

This is the pathping.txt

1 192.168.1.254 (192.168.1.254) 16.499 ms 15.106 ms 15.175 ms 15.214 ms 15.127 ms 15.245 ms * 16.059 ms 15.244 ms 15.007 ms 15.182 ms 15.152 ms * 16.214 ms 15.077 ms 16.140 ms 15.150 ms 15.030 ms * 16.085 ms (15% loss)
2 207.194.150.129 (207.194.150.129) 16.972 ms 17.451 ms 16.912 ms 16.743 ms 17.191 ms 23.283 ms 17.498 ms 16.999 ms 16.961 ms 17.779 ms 17.210 ms 16.709 ms 16.959 ms 17.366 ms 16.744 ms 16.962 ms 17.333 ms 16.609 ms 17.020 ms 17.211 ms (0% loss)
3 (75.154.217.106) 19.788 ms 19.918 ms
(75.154.217.108) 21.110 ms 20.263 ms
(75.154.217.106) 20.138 ms
(75.154.217.108) 19.497 ms
(75.154.217.106) 19.641 ms 19.593 ms
(75.154.217.108) 19.808 ms 19.576 ms
(75.154.217.106) 21.808 ms 20.733 ms
(75.154.217.108) 20.267 ms 20.449 ms
(75.154.217.106) 20.011 ms 20.449 ms
(75.154.217.108) 20.233 ms 20.095 ms
(75.154.217.106) 20.174 ms 19.693 ms (0% loss)
4 * * * * * * * * * * * * * * * * * * * * (100% loss)
5 * * *

I deleted the links above because the system requires me to post without links

thank you so much

Thanks, john! Sorry for the delay! It does look like the connection either stops or just runs into ICMP block/firewalls at hop 5. The very first node here on the home network:

1 192.168.1.254 (192.168.1.254) 16.499 ms 15.106 ms 15.175 ms 15.214 ms 15.127 ms 15.245 ms * 16.059 ms 15.244 ms 15.007 ms 15.182 ms 15.152 ms * 16.214 ms 15.077 ms 16.140 ms 15.150 ms 15.030 ms * 16.085 ms (15% loss)

Shows a 15% loss though that doesn’t persist. We’ve seen some issues with the MTU size recently causing some lag or connection issues. It isn’t supported, but changing the default may help.

If you were able to try this, does the “unlocking temporarily unavailable” go away if you try an alternative connection? Could we have a longer test for the pathping at least 30 hops should help? You can place the pathping test between two ~~~ like so:

~~~
Pathping here
~~~

[Removed - Information is not longer needed]

I updated my mac yesterday and now the game works perfectly!
Thank you so much for your support, you are amazing!

Thanks for the update, john! Glad to hear that it’s working again ^.^