Locked skins are not gone forever, will be fixed

[Krak-11516]

For those experiencing locked skins they are not gone forever. There is a bug that locks them but you still own them. You are just unable to select them.

Source:

Happy/Angry/Sad Clouds Bugged?

Hey everyone! I am so sorry this happened but we are aware of this and looking into it. I appreciate any continued reports of this, and if possible when reporting this, can you let me know what Mount / Skin / etc. you are seeing as locked so I can make sure they all get restored properly. I also want to confirm that these items are not “removed” from your account, but by the actions of a bug, locked from use. You should regain access to these items without any problem once the issue has been r…

I understand it is frustrating but for now we just need to wait.

[gishki-1202]

You don’t need to worry about locked skins if you always play with the base skin:

[Krak-11516]

Ok you got me with that one.

[Josue-12846]

It’s not just skins. I am checking what I am missing and it includes some mounts as well!

Happy/Angry/Sad Clouds Bugged?

I had purchased Goliath D.Va and now it’s locked! Maybe I should look for each and every skin I have gotten or purchased (almost always I take screenshots or record videos when I purchase something or receive it via loot chest because I like to keep a record) EDIT Here it is! It says I own the skin but I cannot use it because it shows the usual lock in the hero selection screen! https :// photos.app.goo.gl /FxxcSGV5jPccyD8KA I also had received the “Golden Nexus Charger” mount and now it’s g…

[Wodenson-2569]

Bug includes new mounts as soon as you win/purchase them. Received a Golden Nexus Charger only to find it locked. Deeply disappointing.

[QueenBWthe3-2999]

But what if base skin were locked😁

[Mumrah-1219]

@gishki-1202

You don’t need to worry about locked skins if you always play with the base skin

Oh I see, dress like a smurf but play on your main.