Lag Spike on New location

Technical Support
1

I have been logging on in a new location, connecting to americas server, facing sever lag spike, have run WIN MTR v092 on a few servers to attach txt below


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    1 |  737 |  732 |    0 |   30 | 3073 |  188 |

|                         128.199.127.253 -   25 |  382 |  288 |    0 |   65 | 2850 |  189 |

|                         138.197.251.164 -   26 |  375 |  279 |    0 |   61 | 3067 |  200 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  153 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2

Hey, Some1! Thank you for including the connection test! Checking out the files here, the home network is the primary concern here.

There’s a 1% packet loss here, and 30 ms as the average latency. The average latency should be less than 10ms for a wireless connection, or around 1ms for a wired connection. The worst latency is quite high as well reaching over 3000ms. The test after is getting 25-26% loss after the home network and seems to stop gathering data after it leaves the ISP peering.

This could mean a variety of different issues, it could be that there’s some sort of mitigation, protocol related issues, or even a faulty router/network lines. It can help to try the basics like resetting your network devices or if you’re wireless, trying a wired connection if possible. If it seems to continue, you’ll want to have the internet provider take a look at the connection test and see what might be causing the high latency and packet loss.