Join party crash. Can't play with friends

The game crashes everytime the moment i join (or create) a party.

The latest message ID is 26C5ACBE-47ED-43E5-82CB-DE734D2123E6.

System Information
------------------
Time of this report: 7/21/2020, 02:41:25
       Machine name: PR4RIEHUHN
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160316-0600)
           Language: German (Regional Setting: German)
System Manufacturer: MSI
       System Model: MS-7918
               BIOS: BIOS Date: 07/24/14 09:38:38 Ver: V2.3B0
          Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
             Memory: 12288MB RAM
Available OS Memory: 12240MB RAM
          Page File: 8852MB used, 15625MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon R9 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x67B1)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_67B1&SUBSYS_E285174B&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 3072 MB
      Shared Memory: 1023 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: PnP-Monitor (Standard)
      Monitor Model: G276HL
         Monitor Id: ACR0300
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 26.20.15029.27016 (English)
     Driver Version: 26.20.15029.27016
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/21/2020 23:02:18, 1919600 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-24F1-11CF-731D-30F8BBC2D735}
          Vendor ID: 0x1002
          Device ID: 0x67B1
          SubSys ID: 0xE285174B
        Revision ID: 0x0000
 Driver Strong Name: oem55.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Hawaii:26.20.15029.27016:pci\ven_1002&dev_67b1&rev_00
     Rank Of Driver: 00E62000
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Lautsprecher (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D918&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.8186 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 6/29/2017 18:52:00, 5826560 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D918&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.8186 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 6/29/2017 18:52:00, 5826560 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Maus
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Tastatur
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: XBOX 360 For Windows (Controller)
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x028E
        FF Driver: n/a

      Device Name: G400s Optical Gaming Mouse
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC24C
        FF Driver: n/a

      Device Name: GASIA
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x0022
        FF Driver: n/a

      Device Name: GASIA
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x0022
        FF Driver: n/a

      Device Name: GASIA
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x0022
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB-Root-Hub
| Vendor/Product ID: 0x8086, 0x8CAD
| Matching Device ID: usb\root_hub20
| Service: usbhub
| 
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8009
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID-Tastatur
| Vendor/Product ID: 0x0E8F, 0x0022
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Terminalserver-Tastaturtreiber
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ HID-konforme Maus
| Vendor/Product ID: 0x046D, 0xC24C
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Terminalserver-Maustreiber
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 45.5 GB
Total Space: 244.2 GB
File System: NTFS
      Model: Crucial_CT256MX100SSD1 ATA Device

      Drive: D:
 Free Space: 192.2 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WDC WD20EARS-00S8B1 ATA Device

      Drive: G:
 Free Space: 302.4 GB
Total Space: 2861.6 GB
File System: NTFS
      Model: WD Ext HDD 1021 USB Device

      Drive: H:
 Free Space: 357.8 GB
Total Space: 2861.5 GB
File System: NTFS
      Model: TOSHIBA DT01ACA300 ATA Device

      Drive: E:
      Model: HL-DT-ST DVDRAM GH24NSC0 ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (German), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) 9 Series Chipset Family High Definition Audio Controller  - 8CA0
Device ID: PCI\VEN_8086&DEV_8CA0&SUBSYS_D9181462&REV_00\3&11583659&0&D8
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family PCI Express Root Port 3  - 8C94
Device ID: PCI\VEN_8086&DEV_8C94&SUBSYS_79181462&REV_D0\3&11583659&0&E2
   Driver: n/a

     Name: PCI Standard-PCI-zu-PCI-Brücke
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_78161462&REV_03\4&142B10B&0&00E3
   Driver: n/a

     Name: Intel(R) Z97 Chipset LPC Controller  - 8CC4
Device ID: PCI\VEN_8086&DEV_8CC4&SUBSYS_79181462&REV_00\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family PCI Express Root Port 1 - 8C90
Device ID: PCI\VEN_8086&DEV_8C90&SUBSYS_79181462&REV_D0\3&11583659&0&E0
   Driver: n/a

     Name: Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Device ID: PCI\VEN_1969&DEV_E091&SUBSYS_79181462&REV_13\4&2FDA04A&0&00E2
   Driver: n/a

     Name: Intel(R) Management Engine Interface 
Device ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_79181462&REV_00\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family SATA AHCI Controller  - 8C82
Device ID: PCI\VEN_8086&DEV_8C82&SUBSYS_79181462&REV_00\3&11583659&0&FA
   Driver: n/a

     Name: Netzwerkcontroller
Device ID: PCI\VEN_168C&DEV_002D&SUBSYS_0300168C&REV_01\5&E5F54E7&0&0800E3
   Driver: n/a

     Name: Intel(R) USB 3.0 eXtensible-Hostcontroller
Device ID: PCI\VEN_8086&DEV_8CB1&SUBSYS_79181462&REV_00\3&11583659&0&A0
   Driver: n/a

     Name: Intel(R) 82801 PCI-Brücke - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_79181462&REV_D0\3&11583659&0&E3
   Driver: n/a

     Name: Fast-Ethernet-Netzwerkkarte für Realtek RTL8139/810x-Familie
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_00012646&REV_10\5&E5F54E7&0&1000E3
   Driver: n/a

     Name: Standard PCI-zu-USB erweiterter Hostcontroller
Device ID: PCI\VEN_8086&DEV_8CAD&SUBSYS_79181462&REV_00\3&11583659&0&D0
   Driver: n/a

     Name: High Definition Audio-Controller
Device ID: PCI\VEN_1002&DEV_AAC8&SUBSYS_AAC8174B&REV_00\4&176C8DF9&0&0108
   Driver: n/a

     Name: Standard PCI-zu-USB erweiterter Hostcontroller
Device ID: PCI\VEN_8086&DEV_8CA6&SUBSYS_79181462&REV_00\3&11583659&0&E8
   Driver: n/a

     Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_79181462&REV_06\3&11583659&0&08
   Driver: n/a

     Name: AMD Radeon R9 200 Series
Device ID: PCI\VEN_1002&DEV_67B1&SUBSYS_E285174B&REV_00\4&176C8DF9&0&0008
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family SMBus Host Controller  - 8CA2
Device ID: PCI\VEN_8086&DEV_8CA2&SUBSYS_79181462&REV_00\3&11583659&0&FB
   Driver: n/a

     Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_79181462&REV_06\3&11583659&0&00
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,,
AMD Video Decoder,0x00200000,1,2,,
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
ATI MPEG Audio Encoder,0x00200000,1,1,,
AMD MJPEG Decoder,0x00200000,1,1,,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091
AMD Video Encoder,0x00200000,1,1,,
ATI MPEG Multiplexer,0x00200000,2,1,,
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
Audible Words Codec,0x00500000,1,1,awrdscdc.ax,5.01.0000.0012
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091
AMD Video Rotation Filter,0x00200000,1,1,,
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091
Memory Buffered Filter,0x00200000,1,0,,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink-Konvertierung,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091
Cinepak Codec von Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
ATI MPEG Audio Encoder,0x00200000,1,1,,
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink-Konvertierung,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Lautsprecher (Realtek High Defi,0x00200000,1,0,quartz.dll,6.06.7601.19091
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Lautsprecher (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.19091

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0 ~~~

Hey there,

It looks like the game is crashing due to an issue with vivoxsdk_x64.dll which is used for the voice chat in Heroes of the Storm. Here’s what I’d recommend trying:

  1. Run the Scan and Repair through the Battle.net app
  2. Delete the Battle.net cache folder
  3. Try reinstalling your audio drivers from the motherboard’s website
  4. If the issue persists you may want to try creating a new administrator account and test the game while logged into that account.

Hope this helps!

Thank you for the fast reply.
Unfortunately none of these suggestions fixed my problem.

My new newest error-id is: 23D3D35F-7F31-4F4F-B30C-9442B7113639

Hey, Präriehuhn! Does the game crash when voice chat isn’t in use?

This is a known issue that our team is looking into, but in order to resolve it, they need to upgrade the voice chat service, which there isn’t an estimated time on since we’d need to upgrade this for all other games as well.

Yes. I have never really used the voice-chat. For now I’ve set the voice-chat-options to “no device” and “push to talk”. The game still crashes.

Hey again,

In the voice chat settings in-game, try disabling “Auto-join voice” for Party. Just un-tick the box and save the settings before testing again. See if that helps prevent the crash.

Ok. I’ve unchecked everything in voice chat settings.
And still… the second i join a party hots crashes. :sob:

Sorry to hear that. :frowning:

This may be one of those specific issues where we have to wait for the voice chat system to be updated for the game.

You could try changing your language to English for Heroes of the Storm in the Battle.net desktop app (under Game Settings) to see if that does anything. Or try switching to the Americas region before hitting Play.

Different languages and regions don’t work either.

Thank you for trying. I guess I’ll wait …

Hey, Präriehuhn! Thank you for giving those a try! I’m honestly a bit concerned that the game is crashing even when voice chat isn’t in use and disabled. When does the game crash (mid-game, start of a match, etc)? I’d like to take a look at everything we can to workaround it since voice chat isn’t in use.

Let’s also take a look at the DxDiag file. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
DxDiag Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

Gladly. Here’s my new DxDiag:

------------------
System Information
------------------
Time of this report: 7/27/2020, 16:41:04
       Machine name: PR4RIEHUHN
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160316-0600)
           Language: German (Regional Setting: German)
System Manufacturer: MSI
       System Model: MS-7918
               BIOS: BIOS Date: 07/24/14 09:38:38 Ver: V2.3B0
          Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
             Memory: 12288MB RAM
Available OS Memory: 12240MB RAM
          Page File: 5716MB used, 18760MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon R9 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x67B1)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_67B1&SUBSYS_E285174B&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 3072 MB
      Shared Memory: 1023 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: PnP-Monitor (Standard)
      Monitor Model: G276HL
         Monitor Id: ACR0300
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 26.20.15029.27016 (English)
     Driver Version: 26.20.15029.27016
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/21/2020 23:02:18, 1919600 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-24F1-11CF-731D-30F8BBC2D735}
          Vendor ID: 0x1002
          Device ID: 0x67B1
          SubSys ID: 0xE285174B
        Revision ID: 0x0000
 Driver Strong Name: oem55.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Hawaii:26.20.15029.27016:pci\ven_1002&dev_67b1&rev_00
     Rank Of Driver: 00E62000
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Lautsprecher (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D918&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.8010 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/9/2016 09:35:18, 5539328 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D918&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.8010 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 12/9/2016 09:35:18, 5539328 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Maus
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Tastatur
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: XBOX 360 For Windows (Controller)
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x028E
        FF Driver: n/a

      Device Name: G400s Optical Gaming Mouse
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC24C
        FF Driver: n/a

      Device Name: GASIA
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x0022
        FF Driver: n/a

      Device Name: GASIA
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x0022
        FF Driver: n/a

      Device Name: GASIA
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x0022
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB-Root-Hub
| Vendor/Product ID: 0x8086, 0x8CAD
| Matching Device ID: usb\root_hub20
| Service: usbhub
| 
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8009
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID-Tastatur
| Vendor/Product ID: 0x0E8F, 0x0022
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Terminalserver-Tastaturtreiber
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ HID-konforme Maus
| Vendor/Product ID: 0x046D, 0xC24C
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Terminalserver-Maustreiber
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 53.8 GB
Total Space: 244.2 GB
File System: NTFS
      Model: Crucial_CT256MX100SSD1 ATA Device

      Drive: D:
 Free Space: 215.2 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WDC WD20EARS-00S8B1 ATA Device

      Drive: G:
 Free Space: 300.2 GB
Total Space: 2861.6 GB
File System: NTFS
      Model: WD Ext HDD 1021 USB Device

      Drive: H:
 Free Space: 358.7 GB
Total Space: 2861.5 GB
File System: NTFS
      Model: TOSHIBA DT01ACA300 ATA Device

      Drive: E:
      Model: HL-DT-ST DVDRAM GH24NSC0 ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (German), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) 9 Series Chipset Family High Definition Audio Controller  - 8CA0
Device ID: PCI\VEN_8086&DEV_8CA0&SUBSYS_D9181462&REV_00\3&11583659&0&D8
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family PCI Express Root Port 3  - 8C94
Device ID: PCI\VEN_8086&DEV_8C94&SUBSYS_79181462&REV_D0\3&11583659&0&E2
   Driver: n/a

     Name: PCI Standard-PCI-zu-PCI-Brücke
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_78161462&REV_03\4&142B10B&0&00E3
   Driver: n/a

     Name: Intel(R) Z97 Chipset LPC Controller  - 8CC4
Device ID: PCI\VEN_8086&DEV_8CC4&SUBSYS_79181462&REV_00\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family PCI Express Root Port 1 - 8C90
Device ID: PCI\VEN_8086&DEV_8C90&SUBSYS_79181462&REV_D0\3&11583659&0&E0
   Driver: n/a

     Name: Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Device ID: PCI\VEN_1969&DEV_E091&SUBSYS_79181462&REV_13\4&2FDA04A&0&00E2
   Driver: n/a

     Name: Intel(R) Management Engine Interface 
Device ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_79181462&REV_00\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family SATA AHCI Controller  - 8C82
Device ID: PCI\VEN_8086&DEV_8C82&SUBSYS_79181462&REV_00\3&11583659&0&FA
   Driver: n/a

     Name: Netzwerkcontroller
Device ID: PCI\VEN_168C&DEV_002D&SUBSYS_0300168C&REV_01\5&E5F54E7&0&0800E3
   Driver: n/a

     Name: Intel(R) USB 3.0 eXtensible-Hostcontroller
Device ID: PCI\VEN_8086&DEV_8CB1&SUBSYS_79181462&REV_00\3&11583659&0&A0
   Driver: n/a

     Name: Intel(R) 82801 PCI-Brücke - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_79181462&REV_D0\3&11583659&0&E3
   Driver: n/a

     Name: Fast-Ethernet-Netzwerkkarte für Realtek RTL8139/810x-Familie
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_00012646&REV_10\5&E5F54E7&0&1000E3
   Driver: n/a

     Name: Standard PCI-zu-USB erweiterter Hostcontroller
Device ID: PCI\VEN_8086&DEV_8CAD&SUBSYS_79181462&REV_00\3&11583659&0&D0
   Driver: n/a

     Name: High Definition Audio-Controller
Device ID: PCI\VEN_1002&DEV_AAC8&SUBSYS_AAC8174B&REV_00\4&176C8DF9&0&0108
   Driver: n/a

     Name: Standard PCI-zu-USB erweiterter Hostcontroller
Device ID: PCI\VEN_8086&DEV_8CA6&SUBSYS_79181462&REV_00\3&11583659&0&E8
   Driver: n/a

     Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_79181462&REV_06\3&11583659&0&08
   Driver: n/a

     Name: AMD Radeon R9 200 Series
Device ID: PCI\VEN_1002&DEV_67B1&SUBSYS_E285174B&REV_00\4&176C8DF9&0&0008
   Driver: n/a

     Name: Intel(R) 9 Series Chipset Family SMBus Host Controller  - 8CA2
Device ID: PCI\VEN_8086&DEV_8CA2&SUBSYS_79181462&REV_00\3&11583659&0&FB
   Driver: n/a

     Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_79181462&REV_06\3&11583659&0&00
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,,
AMD Video Decoder,0x00200000,1,2,,
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
ATI MPEG Audio Encoder,0x00200000,1,1,,
AMD MJPEG Decoder,0x00200000,1,1,,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091
AMD Video Encoder,0x00200000,1,1,,
ATI MPEG Multiplexer,0x00200000,2,1,,
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
Audible Words Codec,0x00500000,1,1,awrdscdc.ax,5.01.0000.0012
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091
AMD Video Rotation Filter,0x00200000,1,1,,
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091
Memory Buffered Filter,0x00200000,1,0,,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink-Konvertierung,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091
Cinepak Codec von Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
ATI MPEG Audio Encoder,0x00200000,1,1,,
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink-Konvertierung,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Lautsprecher (Realtek High Defi,0x00200000,1,0,quartz.dll,6.06.7601.19091
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Lautsprecher (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.19091

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Thank you, Präriehuhn! The DxDiag file looks fine here. The only thing I can add, since the crashes are tied to the voice chat provider, is if you have a microphone or headset that can be connected to the computer. Does the crashes seem to occur when a microphone or a headset with a microphone? There’s no sound capture devices on the system and the game might be trying to detect a microphone.

I tried a couple of headsets with microphones and all kinds of input / output options in hots.
Unfortunately, that didn’t work either.

Präriehuhn,

If none of this worked, my next best bet would be some game or cached data. We have very few reports of this happening with voice chat off. Let’s completely reinstall the game and delete the battle.net cache folder as well.

Bad news again…
A new installation and cache folder did not fix the problem.

Hey there,

Would it be possible to email us an MSinfo file as described here? This will help us check for background applications that may be causing conflicts and other similar issues.

Email to: Techinfo@blizzard.com
Subject: “For Kaldraydis - Heroes Forum Issue”

Don’t forget to attach the MsInfo file! We look forward to hearing from you!

Ok. e-mail sent.
I appreciate the continued support.

Hey there,

Got the email! Based on the description of the issue I do suspect something running in the background may be causing the behavior. Lets try this:

  1. Update the Killer software
  2. Temporarily uninstall the Avira program then restart the PC
  3. Toggle the Radmin VPN on/off to verify any changes in the game behavior

I do hope the info helps. Let us know how things go!

It worked! :tada:
I had deactivated avira before with no success (first thing i tried actually…), but completly uninstalling it now solved my problem.
Thank you Kaldraydis, Drakuloth, Caterpepi and Jambrix for your relentless support!

Glad to hear it worked! If you choose to reinstall Avira, please be sure to check with the provider for how to set up “Exclusions” to prevent the problem from happening again going forward.

Be sure to ask about “Folder” exclusions instead of file exclusions as these are much better for our games. Some advanced versions of Avira may also need to set an exclusion for our game and patch servers, but that’s a little too complex for us to be able to suggest even so it’s something to discuss with the Avira’s staff.

Thanks for following up with us. Cheers!