I can't change skins, mounts or buy items

Hey Neoronto,

Thanks for the report! This sounds like a network related issue with your connection to one or more Blizzard services. Can you please make a new post over in the Technical Support Forums with some of the following information? (you should probably run the WinMTR test through the whole login process)

Thank you,
~ Fizivix

https://us.battle.net/forums/en/heroes/topic/20765756511