Is there any way at all to get assistance with a problem that does not involved posting in these forums, then proceeding to not have anyone reply? I mean, like contacting support?
Any help would be appreciated ![:slight_smile:](https://d3rakab8gpdsa3.cloudfront.net/en/heroes/images/emoji/twitter/slight_smile.png?v=6" ":slight_smile:")
1 Like
THIS is actually how you can find help. The problem you might have might be a simple fix, or not a problem at all.
Maybe its just me, but for a goliath company like blizzard to operate like this is … maybe, insulting to paying customers. Are there actual blizzard employees here to help us? or is it just community? I see an open tickets link under support but no way to open a ticket for my problem. One can assume that this kind of problem has no option for tickets.
I can’t play Heroes of the Storm, while every other game blizz makes runs on this computer. It doesn’t make sense and I don’t know what to do. ![:persevere:](https://d3rakab8gpdsa3.cloudfront.net/en/heroes/images/emoji/twitter/persevere.png?v=6" ":persevere:")
1 Like
Helps to know what “this computer” is, for starters, by posting a dxdiag or msinfo.
But taking a wild guess, your computer may be trying to run a 32-bit version of Heroes, which it no longer may due to Heroes dropping the 32-bit support in the latest patch. This was a move long-time coming as it was warned at the beginning of summer at the latest.
My OS is 64 bit, so I don’t think that’s the problem. It’s a chin scratcher.
I don’t really know what is relevant info…so here is the whole Dxdiag.
------------------
System Information
------------------
Time of this report: 10/23/2018, 21:51:57
Machine name: THINKPAD-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.180908-0600)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 20BV0064US
BIOS: Phoenix BIOS SC-T v2.1
Processor: Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 7888MB RAM
Page File: 6084MB used, 9690MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 5500
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_503417AA&REV_09
Display Memory: 1824 MB
Dedicated Memory: 192 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: LCD 1366x768
Monitor Model: unknown
Monitor Id: LEN40A0
Native Mode: 1366 x 768(p) (60.003Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 20.19.0015.4963 (English)
Driver Version: 20.19.15.4963
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/21/2018 16:15:04, 39861752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-5556-11CF-7967-3B70B5C2D935}
Vendor ID: 0x8086
Device ID: 0x1616
SubSys ID: 0x503417AA
Revision ID: 0x0009
Driver Strong Name: oem29.inf:IntelGfx.NTamd64.6.1:iBDWM_w7:20.19.15.4963:pci\ven_8086&dev_1616&subsys_503417aa
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speaker/HP (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA5034&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7855 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/25/2016 21:26:32, 5179648 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Microphone (HD Pro Webcam C920)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 18:40:58, 109824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7855 (English)
Driver Attributes: Final Retail
Date and Size: 6/25/2016 21:26:32, 5179648 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Microphone Array (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7855 (English)
Driver Attributes: Final Retail
Date and Size: 6/25/2016 21:26:32, 5179648 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: HID-compliant device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xB019
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x9CA6
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 5/2/2018 23:32:58, 344064 bytes
| Driver: usbd.sys, 7/14/2009 08:06:23, 7936 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8001
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 5/2/2018 23:32:58, 344064 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/14/2009 07:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 09:48:04, 50768 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/21/2010 11:23:47, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 09:48:04, 50768 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/21/2010 11:23:47, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 09:48:04, 50768 bytes
|
+ HID Keyboard Device
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/21/2010 11:23:47, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 09:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 07:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 09:48:04, 50768 bytes
|
+ Synaptics Pointing Device
| Matching Device ID: acpi\len200e
| Upper Filters: SynTP
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 08:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 09:48:27, 49216 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 08:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 09:48:27, 49216 bytes
|
+ HID-compliant mouse
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 08:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 09:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 2/11/2018 02:35:42, 63168 bytes
| Driver: sermouse.sys, 7/14/2009 08:00:20, 26624 bytes
| Driver: mouclass.sys, 7/14/2009 09:48:27, 49216 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 49.1 GB
Total Space: 103.8 GB
File System: NTFS
Model: WDC WD10SPZX-22Z10T0 SCSI Disk Device
Drive: D:
Free Space: 632.7 GB
Total Space: 850.0 GB
File System: NTFS
Model: WDC WD10SPZX-22Z10T0 SCSI Disk Device
Drive: E:
Model: HAR B8DY745UB SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/21/2010 11:23:47, 147456 bytes
--------------
System Devices
--------------
Name: Synaptics SMBus Driver
Device ID: PCI\VEN_8086&DEV_9CA2&SUBSYS_503417AA&REV_03\3&21436425&0&FB
Driver: n/a
Name: Intel(R) Ethernet Connection (3) I218-LM
Device ID: PCI\VEN_8086&DEV_15A2&SUBSYS_222617AA&REV_03\3&21436425&0&C8
Driver: C:\Windows\system32\DRIVERS\e1d62x64.sys, 12.15.0024.0001 (English), 2/1/2017 16:12:56, 533496 bytes
Driver: C:\Windows\system32\e1d62x64.din, 3/21/2017 18:41:17, 3130 bytes
Driver: C:\Windows\system32\NicCo4.dll, 4.02.0003.0000 (English), 4/19/2014 04:17:31, 125728 bytes
Driver: C:\Windows\system32\NicInstD.dll, 9.12.0020.0000 (English), 2/1/2017 16:13:00, 100344 bytes
Driver: C:\Windows\system32\e1dmsg.dll, 10.00.0672.0000 (English), 2/1/2017 16:12:58, 89592 bytes
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_9CA0&SUBSYS_503417AA&REV_03\3&21436425&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.18246 (English), 8/28/2013 09:35:48, 122368 bytes
Name: Intel(R) Dual Band Wireless-AC 7265
Device ID: PCI\VEN_8086&DEV_095B&SUBSYS_52108086&REV_99\4&7980DDF&0&00E1
Driver: n/a
Name: ANP7HXBJ IDE Controller
Device ID: PCI\VEN_1103&DEV_1720&SUBSYS_ECAB1DCE&REV_01\4&5D18F2DF&0
Driver: n/a
Name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #6 - 9C9A
Device ID: PCI\VEN_8086&DEV_9C9A&SUBSYS_503417AA&REV_E3\3&21436425&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.24056 (English), 2/11/2018 02:35:41, 185024 bytes
Name: Mobile 5th Generation Intel(R) Core(TM) Premium SKU LPC Controller - 9CC3
Device ID: PCI\VEN_8086&DEV_9CC3&SUBSYS_503417AA&REV_03\3&21436425&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7601.24056 (English), 2/11/2018 02:35:40, 15040 bytes
Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5227&SUBSYS_503417AA&REV_01\4&1C128B59&0&00E0
Driver: C:\Windows\system32\DRIVERS\RtsPer.sys, 10.00.15063.21300 (English), 5/16/2017 08:47:02, 782816 bytes
Driver: C:\Windows\SysWOW64\sda\SDRTCPRM.dll, 1.23.9600.0000 (English), 7/15/2016 00:32:28, 134144 bytes
Driver: C:\Windows\RtCRU64.exe, 1.13.0000.0000 (English), 7/15/2016 00:23:07, 4332032 bytes
Driver: C:\Windows\SysWOW64\RsCRIcon.dll, 1.10.0000.0000 (English), 7/15/2016 00:40:15, 9891328 bytes
Driver: C:\Windows\system32\RtCRX64.dll, 1.11.9600.0000 (Chinese (Simplified)), 7/15/2016 00:27:51, 84480 bytes
Name: Mobile 5th Generation Intel(R) Core(TM) PCI Express Root Port #3 - 9C94
Device ID: PCI\VEN_8086&DEV_9C94&SUBSYS_503417AA&REV_E3\3&21436425&0&E1
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.24056 (English), 2/11/2018 02:35:41, 185024 bytes
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_9CBA&SUBSYS_503417AA&REV_03\3&21436425&0&B0
Driver: C:\Windows\system32\DRIVERS\TeeDriverx64.sys, 11.07.0000.1045 (English), 10/25/2017 21:06:26, 201296 bytes
Name: Intel(R) 9 Series Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_9C83&SUBSYS_503417AA&REV_03\3&21436425&0&FA
Driver: C:\Windows\system32\DRIVERS\iaStorA.sys, 14.08.0016.1063 (English), 4/20/2017 15:59:52, 1469952 bytes
Driver: C:\Windows\system32\DRIVERS\iaStorF.sys, 14.08.0016.1063 (English), 4/20/2017 15:59:52, 40448 bytes
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_9CB1&SUBSYS_503417AA&REV_03\3&21436425&0&A0
Driver: C:\Windows\system32\DRIVERS\iusb3xhc.sys, 5.00.0004.0043 (English), 5/12/2017 11:23:39, 816640 bytes
Name: Intel(R) HD Graphics 5500
Device ID: PCI\VEN_8086&DEV_1616&SUBSYS_503417AA&REV_09\3&21436425&0&10
Driver: C:\Windows\system32\DRIVERS\igdkmd64.sys, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 7972272 bytes
Driver: C:\Windows\system32\igd10iumd64.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:54, 16450992 bytes
Driver: C:\Windows\system32\igd10idpp64.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:54, 312232 bytes
Driver: C:\Windows\system32\igd11dxva64.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:56, 33471416 bytes
Driver: C:\Windows\system32\igd12umd64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 4268472 bytes
Driver: C:\Windows\system32\igdumdim64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:04, 39861752 bytes
Driver: C:\Windows\system32\igdail64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 192960 bytes
Driver: C:\Windows\system32\igfxcmrt64.dll, 5.00.0000.1148 (English), 6/21/2018 16:15:08, 183912 bytes
Driver: C:\Windows\system32\igfx11cmrt64.dll, 5.00.0000.1148 (English), 6/21/2018 16:15:08, 182888 bytes
Driver: C:\Windows\system32\igfxcmjit64.dll, 5.00.0000.1148 (English), 6/21/2018 16:15:08, 1590728 bytes
Driver: C:\Windows\system32\igdde64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 222688 bytes
Driver: C:\Windows\system32\IntelCpHDCPSvc.exe, 1.00.0000.0001 (English), 6/21/2018 16:15:10, 429032 bytes
Driver: C:\Windows\system32\igdusc64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:08, 6693080 bytes
Driver: C:\Windows\system32\igc64.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:52, 15478424 bytes
Driver: C:\Windows\system32\igdmd64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:02, 2393104 bytes
Driver: C:\Windows\SysWow64\igd10iumd32.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:54, 13062712 bytes
Driver: C:\Windows\SysWow64\igd10idpp32.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:54, 297096 bytes
Driver: C:\Windows\SysWow64\igd11dxva32.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:54, 34823928 bytes
Driver: C:\Windows\SysWow64\igd12umd32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 4240152 bytes
Driver: C:\Windows\SysWow64\igdumdim32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:02, 38903840 bytes
Driver: C:\Windows\SysWow64\igdail32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 173504 bytes
Driver: C:\Windows\SysWow64\igdde32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 181776 bytes
Driver: C:\Windows\SysWow64\igfxcmrt32.dll, 5.00.0000.1148 (English), 6/21/2018 16:15:08, 160200 bytes
Driver: C:\Windows\SysWow64\igfx11cmrt32.dll, 5.00.0000.1148 (English), 6/21/2018 16:15:08, 160200 bytes
Driver: C:\Windows\SysWow64\igfxcmjit32.dll, 5.00.0000.1148 (English), 6/21/2018 16:15:08, 1178568 bytes
Driver: C:\Windows\SysWow64\igdusc32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:08, 5137744 bytes
Driver: C:\Windows\SysWow64\igc32.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:52, 13483136 bytes
Driver: C:\Windows\SysWow64\igdmd32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:02, 1858576 bytes
Driver: C:\Windows\SysWow64\iglhcp32.dll, 3.00.0001.0026 (English), 6/21/2018 16:15:08, 205296 bytes
Driver: C:\Windows\SysWow64\iglhsip32.dll, 9.00.0030.9000 (English), 6/21/2018 16:15:08, 1813992 bytes
Driver: C:\Windows\SysWow64\IntelCpHeciSvc.exe, 9.00.0018.0917 (English), 6/21/2018 16:15:10, 482792 bytes
Driver: C:\Windows\system32\iglhxs64.vp, 6/21/2018 16:15:10, 4862 bytes
Driver: C:\Windows\system32\iglhxo64.vp, 11/15/2016 17:16:18, 40343 bytes
Driver: C:\Windows\system32\iglhxc64.vp, 11/15/2016 17:16:18, 40316 bytes
Driver: C:\Windows\system32\iglhxg64.vp, 11/15/2016 17:16:18, 39658 bytes
Driver: C:\Windows\system32\iglhxo64_dev.vp, 11/15/2016 17:16:18, 40931 bytes
Driver: C:\Windows\system32\iglhxc64_dev.vp, 11/15/2016 17:16:18, 41296 bytes
Driver: C:\Windows\system32\iglhxg64_dev.vp, 11/15/2016 17:16:18, 39798 bytes
Driver: C:\Windows\system32\iglhxa64.vp, 11/15/2016 17:16:18, 1125 bytes
Driver: C:\Windows\system32\iglhxa64.cpa, 11/15/2016 17:16:18, 2813952 bytes
Driver: C:\Windows\system32\iglhcp64.dll, 3.00.0001.0026 (English), 6/21/2018 16:15:08, 242088 bytes
Driver: C:\Windows\system32\iglhsip64.dll, 9.00.0030.9000 (English), 6/21/2018 16:15:10, 1816648 bytes
Driver: C:\Windows\system32\cp_resources.bin, 11/15/2016 17:15:56, 511260 bytes
Driver: C:\Windows\system32\difx64.exe, 1.04.0004.0000 (English), 6/21/2018 16:14:48, 155624 bytes
Driver: C:\Windows\system32\igfxDH.dll, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 755136 bytes
Driver: C:\Windows\system32\igfxDHLib.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 84928 bytes
Driver: C:\Windows\system32\igfxDHLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 95168 bytes
Driver: C:\Windows\system32\igfxDI.dll, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 398296 bytes
Driver: C:\Windows\system32\igfxDILib.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 29120 bytes
Driver: C:\Windows\system32\igfxDILibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 29120 bytes
Driver: C:\Windows\system32\igfxLHM.dll, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 2141640 bytes
Driver: C:\Windows\system32\igfxLHMLib.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 22464 bytes
Driver: C:\Windows\system32\igfxLHMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 22464 bytes
Driver: C:\Windows\system32\igfxSDK.exe, 6/21/2018 16:15:08, 1004008 bytes
Driver: C:\Windows\system32\igfxSDKLib.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 100800 bytes
Driver: C:\Windows\system32\igfxSDKLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 111552 bytes
Driver: C:\Windows\system32\igfxEM.exe, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 334312 bytes
Driver: C:\Windows\system32\igfxEMLib.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 27584 bytes
Driver: C:\Windows\system32\igfxEMLibv2_0.dll, 1.00.0000.0000 (Invariant Language), 6/21/2018 16:15:08, 27584 bytes
Driver: C:\Windows\system32\GfxUIEx.exe, 6.15.0010.4963 (English), 6/21/2018 16:14:48, 446952 bytes
Driver: C:\Windows\system32\Gfxv4_0.exe, 8.15.0010.4963 (English), 6/21/2018 16:14:48, 948200 bytes
Driver: C:\Windows\system32\Gfxv4_0.exe.config, 11/15/2016 17:15:58, 935 bytes
Driver: C:\Windows\system32\Gfxv2_0.exe, 8.15.0010.4963 (English), 6/21/2018 16:14:48, 944616 bytes
Driver: C:\Windows\system32\Gfxv2_0.exe.config, 11/15/2016 17:15:58, 895 bytes
Driver: C:\Windows\system32\GfxResources.dll, 8.15.0010.4963 (English), 6/21/2018 16:14:48, 5262784 bytes
Driver: C:\Windows\system32\MetroIntelGenericUIFramework.dll, 1.00.0000.0000 (English), 6/21/2018 16:15:12, 704960 bytes
Driver: C:\Windows\system32\igfxCUIServicePS.dll, 6/21/2018 16:15:08, 103368 bytes
Driver: C:\Windows\system32\igfxCUIService.exe, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 353768 bytes
Driver: C:\Windows\system32\igfxCPL.cpl, 6/21/2018 16:15:08, 273368 bytes
Driver: C:\Windows\system32\igfxTray.exe, 6/21/2018 16:15:08, 381928 bytes
Driver: C:\Windows\system32\igfxDTCM.dll, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 254912 bytes
Driver: C:\Windows\system32\igfxHK.exe, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 248296 bytes
Driver: C:\Windows\system32\igfxOSP.dll, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 389568 bytes
Driver: C:\Windows\system32\DPTopologyApp.exe, 8.15.0010.4963 (English), 6/21/2018 16:14:48, 212456 bytes
Driver: C:\Windows\system32\DPTopologyApp.exe.config, 11/15/2016 17:15:56, 935 bytes
Driver: C:\Windows\system32\DPTopologyAppv2_0.exe, 8.15.0010.4963 (English), 6/21/2018 16:14:48, 211944 bytes
Driver: C:\Windows\system32\DPTopologyAppv2_0.exe.config, 11/15/2016 17:15:56, 895 bytes
Driver: C:\Windows\system32\igfxext.exe, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 216552 bytes
Driver: C:\Windows\system32\igfxexps.dll, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 55184 bytes
Driver: C:\Windows\system32\ColorImageEnhancement.wmv, 11/15/2016 17:15:52, 375173 bytes
Driver: C:\Windows\system32\ImageStabilization.wmv, 11/15/2016 17:16:18, 403671 bytes
Driver: C:\Windows\system32\FilmModeDetection.wmv, 11/15/2016 17:15:56, 641530 bytes
Driver: C:\Windows\SysWow64\igfxexps32.dll, 6.15.0010.4963 (English), 6/21/2018 16:15:08, 52672 bytes
Driver: C:\Windows\system32\ig8icd64.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:50, 13650368 bytes
Driver: C:\Windows\SysWow64\ig8icd32.dll, 20.19.0015.4963 (English), 6/21/2018 16:14:50, 10329024 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\llvm_release_license.txt, 11/15/2016 17:16:24, 1981 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\readme.txt, 11/15/2016 17:16:26, 9788 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\version.ini, 11/15/2016 17:16:26, 34 bytes
Driver: C:\Windows\SysWow64\Intel_OpenCL_ICD32.dll, 2.00.0002.0000 (English), 6/21/2018 16:15:10, 103872 bytes
Driver: C:\Windows\SysWow64\IntelOpenCL32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:10, 318400 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\task_executor32.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:16, 373184 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\OclCpuBackend32.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:14, 7126464 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\intelocl32.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:14, 1408448 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\cpu_device32.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:14, 522688 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8.rtl, 11/15/2016 17:16:24, 1223604 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8_img_cbk.o, 11/15/2016 17:16:24, 296664 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfnn8_img_cbk.rtl, 11/15/2016 17:16:24, 389300 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9.rtl, 11/15/2016 17:16:24, 1157132 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9_img_cbk.o, 11/15/2016 17:16:24, 287436 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfng9_img_cbk.rtl, 11/15/2016 17:16:24, 389180 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9.rtl, 11/15/2016 17:16:24, 785172 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9_img_cbk.o, 11/15/2016 17:16:24, 249992 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clbltfns9_img_cbk.rtl, 11/15/2016 17:16:24, 350952 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\clang_compiler32.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:14, 242624 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_n8.dll, 3.04.0000.0000 (English), 6/21/2018 16:15:18, 5022656 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_g9.dll, 3.04.0000.0000 (English), 6/21/2018 16:15:16, 5360064 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\__ocl_svml_s9.dll, 3.04.0000.0000 (English), 6/21/2018 16:15:18, 5238208 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbbmalloc.dll, 4.02.2014.0601 (English), 6/21/2018 16:15:16, 208472 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbb.dll, 4.02.2014.0601 (English), 6/21/2018 16:15:16, 360024 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x86\tbb\tbb_preview.dll, 4.02.2013.1002 (), 6/21/2018 16:15:16, 355928 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\common\clbltfnshared.rtl, 11/15/2016 17:16:24, 1026520 bytes
Driver: C:\Windows\system32\Intel_OpenCL_ICD64.dll, 2.00.0002.0000 (English), 6/21/2018 16:15:10, 99776 bytes
Driver: C:\Windows\system32\IntelOpenCL64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:10, 416192 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\task_executor64.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:16, 428480 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\OclCpuBackend64.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:16, 9629120 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\intelocl64.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:14, 1628096 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\cpu_device64.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:14, 669120 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8.rtl, 11/15/2016 17:16:24, 1226660 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8_img_cbk.o, 11/15/2016 17:16:24, 358288 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnh8_img_cbk.rtl, 11/15/2016 17:16:24, 402580 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9.rtl, 11/15/2016 17:16:24, 1159784 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9_img_cbk.o, 11/15/2016 17:16:24, 347104 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfne9_img_cbk.rtl, 11/15/2016 17:16:24, 402468 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9.rtl, 11/15/2016 17:16:24, 788292 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9_img_cbk.o, 11/15/2016 17:16:24, 294032 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clbltfnl9_img_cbk.rtl, 11/15/2016 17:16:24, 364424 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clang_compiler64.dll, 5.02.0000.10094 (English), 6/21/2018 16:15:14, 267712 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_h8.dll, 3.04.0000.0000 (English), 6/21/2018 16:15:16, 5234112 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_e9.dll, 3.04.0000.0000 (English), 6/21/2018 16:15:16, 5744576 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_l9.dll, 3.04.0000.0000 (English), 6/21/2018 16:15:16, 5627328 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbbmalloc.dll, 4.02.2014.0601 (English), 6/21/2018 16:15:16, 248408 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbb.dll, 4.02.2014.0601 (English), 6/21/2018 16:15:16, 438360 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbb_preview.dll, 4.02.2013.1002 (), 6/21/2018 16:15:16, 433752 bytes
Driver: C:\Windows\SysWow64\IntelOpenCL32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:10, 318400 bytes
Driver: C:\Windows\SysWow64\igdbcl32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 388544 bytes
Driver: C:\Windows\SysWow64\igdrcl32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:02, 4368840 bytes
Driver: C:\Windows\SysWow64\common_clang32.dll, 4.00.0000.0000 (English), 6/21/2018 16:14:44, 19861448 bytes
Driver: C:\Windows\SysWow64\igdmcl32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 3972032 bytes
Driver: C:\Windows\SysWow64\igdfcl32.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 225224 bytes
Driver: C:\Windows\system32\IntelOpenCL64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:10, 416192 bytes
Driver: C:\Windows\system32\igdbcl64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 438728 bytes
Driver: C:\Windows\system32\igdrcl64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:02, 4931008 bytes
Driver: C:\Windows\system32\common_clang64.dll, 4.00.0000.0000 (English), 6/21/2018 16:14:46, 29101512 bytes
Driver: C:\Windows\system32\igdmcl64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:02, 5683656 bytes
Driver: C:\Windows\system32\igdfcl64.dll, 20.19.0015.4963 (English), 6/21/2018 16:15:00, 266184 bytes
Driver: C:\Windows\system32\igdclbif.bin, 11/15/2016 17:16:08, 5799386 bytes
Driver: C:\Program Files\Intel\Media SDK\libmfxhw32.dll, 7.16.0010.0020 (English), 6/21/2018 16:15:10, 8872528 bytes
Driver: C:\Program Files\Intel\Media SDK\mfxplugin32_hw.dll, 1.16.0010.0020 (English), 6/21/2018 16:15:12, 4741256 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264vd_w7_32.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:12, 483176 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_w7_32.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:12, 488296 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mp2vd_w7_32.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:14, 483176 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vc1vd_w7_32.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:14, 483176 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vpp_w7_32.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:14, 467808 bytes
Driver: C:\Program Files\Intel\Media SDK\m_w7_32.vp, 11/15/2016 17:16:24, 15771 bytes
Driver: C:\Program Files\Intel\Media SDK\v1_w7_32.vp, 11/15/2016 17:16:26, 15755 bytes
Driver: C:\Program Files\Intel\Media SDK\vp_w7_32.vp, 11/15/2016 17:16:26, 15229 bytes
Driver: C:\Program Files\Intel\Media SDK\c_w7_32.cpa, 11/15/2016 17:15:56, 846855 bytes
Driver: C:\Program Files\Intel\Media SDK\cpa_w7_32.vp, 11/15/2016 17:15:56, 993 bytes
Driver: C:\Program Files\Intel\Media SDK\dev_w7_32.vp, 11/15/2016 17:15:56, 21523 bytes
Driver: C:\Program Files\Intel\Media SDK\h_w7_32.vp, 11/15/2016 17:15:58, 15768 bytes
Driver: C:\Program Files\Intel\Media SDK\he_w7_32.vp, 11/15/2016 17:15:58, 16040 bytes
Driver: C:\Program Files\Intel\Media SDK\mj_w7_32.vp, 11/15/2016 17:16:24, 15748 bytes
Driver: C:\Program Files\Intel\Media SDK\libmfxhw64.dll, 7.16.0010.0020 (English), 6/21/2018 16:15:12, 9318320 bytes
Driver: C:\Program Files\Intel\Media SDK\mfxplugin64_hw.dll, 1.16.0010.0020 (English), 6/21/2018 16:15:12, 4919440 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264vd_w7_64.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:12, 571240 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_w7_64.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:12, 576360 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mp2vd_w7_64.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:14, 571240 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vc1vd_w7_64.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:14, 571240 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_vpp_w7_64.dll, 4.13.0001.0011 (English), 6/21/2018 16:15:14, 551272 bytes
Driver: C:\Program Files\Intel\Media SDK\m_w7_64.vp, 11/15/2016 17:16:24, 4015 bytes
Driver: C:\Program Files\Intel\Media SDK\v1_w7_64.vp, 11/15/2016 17:16:26, 4019 bytes
Driver: C:\Program Files\Intel\Media SDK\vp_w7_64.vp, 11/15/2016 17:16:26, 3949 bytes
Driver: C:\Program Files\Intel\Media SDK\c_w7_64.cpa, 11/15/2016 17:15:56, 1519616 bytes
Driver: C:\Program Files\Intel\Media SDK\cpa_w7_64.vp, 11/15/2016 17:15:56, 993 bytes
Driver: C:\Program Files\Intel\Media SDK\dev_w7_64.vp, 11/15/2016 17:15:56, 21523 bytes
Driver: C:\Program Files\Intel\Media SDK\h_w7_64.vp, 11/15/2016 17:15:58, 4016 bytes
Driver: C:\Program Files\Intel\Media SDK\he_w7_64.vp, 11/15/2016 17:15:58, 4016 bytes
Driver: C:\Program Files\Intel\Media SDK\mj_w7_64.vp, 11/15/2016 17:16:24, 4020 bytes
Driver: C:\Windows\system32\igfxCoIn_v4963.dll, 1.03.0025.0000 (English), 6/21/2018 16:15:10, 234944 bytes
Driver: C:\Windows\system32\DisplayAudiox64.cab, 11/15/2016 17:15:56, 831685 bytes
Name: Mobile 5th Generation Intel(R) Core(TM) USB EHCI Controller - 9CA6
Device ID: PCI\VEN_8086&DEV_9CA6&SUBSYS_503417AA&REV_03\3&21436425&0&E8
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.24138 (English), 5/2/2018 23:32:31, 56320 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.24138 (English), 5/2/2018 23:32:31, 325632 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.24138 (English), 5/2/2018 23:32:58, 344064 bytes
Name: Mobile 5th Generation Intel(R) Core(TM) Thermal Management Controller - 9CA4
Device ID: PCI\VEN_8086&DEV_9CA4&SUBSYS_503417AA&REV_03\3&21436425&0&FE
Driver: n/a
Name: Mobile 5th Generation Intel(R) Core(TM) Host Bridge - OPI - 1604
Device ID: PCI\VEN_8086&DEV_1604&SUBSYS_503417AA&REV_09\3&21436425&0&00
Driver: n/a
------------------
DirectShow Filters
------------------
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709
Audio Capture Sources:
Microphone (HD Pro Webcam C920),0x00200000,0,0,qcap.dll,6.06.7601.17514
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514
Microphone Array (Realtek High ,0x00200000,0,0,qcap.dll,6.06.7601.17514
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709
WDM Streaming Capture Devices:
Realtek HD Audio Mic Array input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Logitech HD Pro Webcam C920,0x00200000,1,3,ksproxy.ax,6.01.7601.19091
HD Pro Webcam C920,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Integrated Camera,0x00200000,1,2,ksproxy.ax,6.01.7601.19091
WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Video Capture Sources:
Logitech HD Pro Webcam C920,0x00200000,1,3,ksproxy.ax,6.01.7601.19091
Integrated Camera,0x00200000,1,2,ksproxy.ax,6.01.7601.19091
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Audio Renderers:
Speaker/HP (Realtek High Defini,0x00200000,1,0,quartz.dll,6.06.7601.23709
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709
DirectSound: Speaker/HP (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0if it is immediate in nature, you can tweet @BlizzardCS, or you can click on the support tab at the upper right
You have a couple different options for help here Noreaga, while I do apologize for any confusion at play on how to pursue these avenues.
Our Tech Support forum is right over here. This is staffed by Blizzard CS Technical Support agents (really good ones) who specialize in issues of this nature. I have proactively relocated this post to help!
As mentioned by other users I want to recommend getting your System Info together (and include it pro-actively) to help answer questions for this and any future troubleshooting related issues.
The benefit of resolving these issues on our forums, is that we get to leverage the expertise of our entire community on TOP of our Tech Support and additionally share fix/workaround info with the wider Nexus as it is discovered.
Thanks for reaching out to us and best of luck!
-Zobrek
Hello Zobrek, thanks for moving the post.
I’ve rather given-up trying to get this game working at this point, but if someone does have a suggestion as to what I can do to troubleshoot it, I will check back and give it a shot.
The game runs and I can play the tutorial, I just cannot enter any game mode after that. ( ive even replayed each role in the tutorial again and this fails to unlock the next mode in the tutorial. I’ve even tried this on multiple realms Asia and NA, So it seems like it should be an issue locally or to do with the great firewall as I am in china. Though this is all speculation.)
I’ve never seen such a strange problem and Im clueless as to what to do.
Try clean installing. This means clean uninstalling HotS, removing the BattleNet cache files and then fresh installing HotS.
If that does not help then at the main menu screen when it is trying to force you to play the tutorial at the menu (but not in the tutorial itself) try hard crashing the game (Alt+F4 then in task manager end process structure of the Heroes of the Storm task). This procedure used to work to end infinite rejoin and crash loops in the past so might trick the system that you have done the tutorial or at least let you skip it.