High Latency when playing HotS, comes in spurts but can last for days

I’ve been having major lag spikes while playing HotS. I believe I have gather the requested information for isolation. Any assistance would be appreciated.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                         ISAACS-AIRPORT- -    1 | 3218 | 3217 |    0 |   13 | 2556 |    1 |
|                            96.XXX.XX.69 -    0 | 3222 | 3222 |   10 |   27 | 2615 |   16 |

|ae-102-rur02.salem.or.bverton.comcast.n -    1 | 3215 | 3213 |   11 |   28 | 2601 |   19 |

|                            96.108.80.73 -    1 | 3215 | 3213 |   15 |   33 | 2617 |   18 |

|be-33490-cr01.seattle.wa.ibone.comcastnet -    0 | 3222 | 3222 |   20 |   38 | 2602 |   23 |

|be-10846-pe01.seattle.wa.ibone.comcast.This text will be hiddennet -    1 | 3219 | 3218 |   19 |   36 | 2585 |   23 |

|                          66.208.229.226 -    1 | 3218 | 3217 |   19 |   37 | 2628 |   24 |

|              ae1-br01-eqse2.as57976.n -    0 | 3222 | 3222 |   38 |   57 | 2621 |   42 |

|       xe-0-0-0-1-br01-eqsv5.as57976.n -    0 | 3222 | 3222 |   39 |   57 | 2643 |   42 |

|       xe-0-0-1-1-br02-eqla1.as57976.n -    0 | 3222 | 3222 |   39 |   60 | 2625 |   66 |

|              be2-pe01-eqla1.as57976.n -    0 | 3222 | 3222 |   39 |   56 | 2613 |   45 |

|                           24.105.30.129 -    1 | 3218 | 3217 |   38 |   56 | 2493 |   43 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


TRACEROUTE:
traceroute to 71.237.152.185 (71.237.152.185), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.280 ms  0.272 ms  0.274 ms Blizzard(24.105.18.2)  0.970 ms  1.023 ms  1.063 ms
 3  137.221.105.10 (137.221.105.10)  0.993 ms  1.042 ms  1.055 ms
 4  137.221.66.20 (137.221.66.20)  1.022 ms  1.024 ms  1.030 ms
 5  137.221.83.68 (137.221.83.68)  5.836 ms  5.854 ms  5.855 ms
 6  137.221.65.68 (137.221.65.68)  261.598 ms  259.407 ms  259.397 ms
 7  137.221.68.32 (137.221.68.32)  6.012 ms  5.650 ms  5.633 ms
 8  te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.n (23.30.206.153)  5.831 ms  5.839 ms  5.837 ms
 9  be-11545-cr02.losangeles.ca.ibone.comcast.n (68.86.84.233)  8.070 ms  8.110 ms  7.592 ms
10  be-11015-cr02.sunnyvale.ca.ibone.comcast.n (68.86.86.97)  13.847 ms  15.654 ms  15.645 ms
11  ae-72-ar01.beaverton.or.bverton.comcast.n (68.86.92.206)  26.794 ms  27.671 ms  27.653 ms
12  ae-1-rur01.salem.or.bverton.comcast.n (68.87.222.226)  33.409 ms  33.707 ms  33.716 ms
13  po-1-1-cbr02.salem.or.bverton.comcast.n (162.151.212.46)  33.225 ms  33.045 ms  33.051 ms
14  c-71-237-152-185.hsd1.or.comcast.n (71.237.152.185)  49.033 ms  48.485 ms  50.034 ms


31/01/2019 14:45:34 UTC
--------------------

PING:
PING 71.237.152.185 (71.237.152.185) 56(84) bytes of data.
64 bytes from 71.237.152.185: icmp_seq=1 ttl=239 time=54.0 ms
64 bytes from 71.237.152.185: icmp_seq=2 ttl=239 time=51.4 ms
64 bytes from 71.237.152.185: icmp_seq=3 ttl=239 time=46.6 ms
64 bytes from 71.237.152.185: icmp_seq=4 ttl=239 time=44.2 ms

--- 71.237.152.185 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 44.243/49.113/54.051/3.867 ms


31/01/2019 14:45:35 UTC
--------------------

MTR:
Start: Thu Jan 31 14:45:34 2019 Blizzard  1.|-- Blizzard                                         0.0%    10    0.3   0.3   0.2   0.4   0.0 Blizzard                 0.0%    10    0.7   7.1   0.6  25.5  10.6
  3.|-- 137.221.105.10                                       0.0%    10    0.6   0.6   0.6   0.7   0.0
  4.|-- 137.221.66.20                                        0.0%    10    0.5   0.7   0.5   0.8   0.0
  5.|-- 137.221.83.68                                        0.0%    10    6.5   6.0   5.8   6.9   0.0
  6.|-- 137.221.65.68                                        0.0%    10    6.2   9.3   5.7  40.0  10.8
  7.|-- 137.221.68.32                                        0.0%    10    5.8   5.7   5.5   5.8   0.0
  8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.n  0.0%    10    5.7   5.8   5.6   6.0   0.0
  9.|-- be-11545-cr02.losangeles.ca.ibone.comcast.n       0.0%    10    8.0   7.3   6.2   8.0   0.0
 10.|-- be-11015-cr02.sunnyvale.ca.ibone.comcast.n         0.0%    10   14.9  14.9  13.8  15.5   0.5
 11.|-- ae-72-ar01.beaverton.or.bverton.comcast.n          0.0%    10   26.9  26.9  26.7  27.4   0.0
 12.|-- ae-1-rur01.salem.or.bverton.comcast.n              0.0%    10   33.5  34.8  33.5  45.1   3.6
 13.|-- po-1-1-cbr02.salem.or.bverton.comcast.n            0.0%    10   33.2  33.2  33.1  33.2   0.0
 14.|-- c-71-237-152-185.hsd1.or.comcast.n                 0.0%    10   43.4  44.3  42.0  48.6   1.8


31/01/2019 14:45:34 UTC
--------------------
PING:
PING 71.237.152.185 (71.237.152.185) 56(84) bytes of data.
64 bytes from 71.237.152.185: icmp_seq=1 ttl=239 time=46.1 ms
64 bytes from 71.237.152.185: icmp_seq=2 ttl=239 time=50.8 ms
64 bytes from 71.237.152.185: icmp_seq=3 ttl=239 time=53.2 ms
64 bytes from 71.237.152.185: icmp_seq=4 ttl=239 time=49.5 ms

--- 71.237.152.185 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 46.166/49.954/53.237/2.566 ms


01/02/2019 02:39:00 UTC
--------------------

TRACEROUTE:
traceroute to 71.237.152.185 (71.237.152.185), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.298 ms  0.290 ms  0.289 ms
 2  * * *
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  c-71-237-152-185.hsd1.or.comcast.n (71.237.152.185)  46.412 ms  52.257 ms  52.274 ms


01/02/2019 02:38:59 UTC
--------------------

MTR:
Start: Fri Feb  1 02:38:59 2019 Blizzard  1.|-- Blizzard    0.0%    10    0.2   0.3   0.2   0.3   0.0
  2.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0


01/02/2019 02:38:59 UTC
--------------------

just an observation here… but airport internet probably isnt the best for gaming.

you are getting high ping (lag spikes) of up to 2556 from this.

Mark me down for this as well. Only on-line game I play that has these types of lag spikes. Netflix all other online stuff doesn’t do this.

Started to happen on Wednesday.

Howdy!

If you are located in Canada we are currently look into an issue right. https://twitter.com/BlizzardCS/status/1093616488509067265

For the OP I have to agree with an above post, sadly it appears the location is having connection issues with the Wifi and the MS is a bit to high to play Heroes on.

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