Heroes Crashing at launch after patch on Macbook Mojave 10.14.3


#1

Game crashes on launch.

Mojave 10.14.3

2.2 ghz intel core i7

16gb 1600mhz ddr3

intel iris pro 1536mb graphics


#2

I have the same issue…

I’m on 10.13.6, fully patched. I’m on an iMac with Radeon Pro 580 graphics. I’ve tried rebooting the machine. I’ve tried repairing my game install. I’ve tried deleting the Battle . net cache. And I’ve just uninstalled and reinstalled the game, but continue to get the same error on launch.

Process:               Heroes [1089]
Path:                  /Applications/Heroes of the Storm/*/Heroes.app/Contents/MacOS/Heroes
Identifier:            com.blizzard.heroesofthestorm
Version:               2.43 [72191] (72191)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Heroes [1089]
User ID:               501

Date/Time:             2019-02-12 21:44:56.042 -0600
OS Version:            Mac OS X 10.13.6 (17G5019)
Report Version:        12
Anonymous UUID:        F9982FE4-200A-6808-463B-7849CF13C7E8


Time Awake Since Boot: 3900 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: _LSContextInitClient queue

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
__cxa_guard_acquire detected deadlock
abort() called

Thread 0 Crashed:: Dispatch queue: _LSContextInitClient queue
0   libsystem_kernel.dylib        	0x00007fff7a419b66 __pthread_kill + 10
1   libsystem_pthread.dylib       	0x00007fff7a5e4080 pthread_kill + 333
2   libsystem_c.dylib             	0x00007fff7a3751ae abort + 127
3   libc++abi.dylib               	0x00007fff7826ff8f abort_message + 245
4   libc++abi.dylib               	0x00007fff7828b690 __cxa_guard_acquire + 221
5   com.blizzard.heroesofthestorm 	0x0000000100da9623 0x100000000 + 14325283
6   com.blizzard.heroesofthestorm 	0x0000000100db3db5 0x100000000 + 14368181
7   com.blizzard.heroesofthestorm 	0x0000000100dbe7e4 0x100000000 + 14411748
8   com.blizzard.heroesofthestorm 	0x00000001027edf5e operator new(unsigned long) + 14
9   com.apple.LaunchServices      	0x00007fff538e5f9f invocation function for block in _LSGetSessions() + 122
10  libdispatch.dylib             	0x00007fff7a28fdb8 _dispatch_client_callout + 8
11  libdispatch.dylib             	0x00007fff7a28fd6b dispatch_once_f + 41
12  com.apple.LaunchServices      	0x00007fff5381fa70 _LSGetSession(unsigned int) + 120
13  com.apple.LaunchServices      	0x00007fff5381f9cb _LSCopyLocalDatabase + 31
14  com.apple.LaunchServices      	0x00007fff538e6c8f invocation function for block in _LSContextInitClient(LSContext*) + 60
15  libdispatch.dylib             	0x00007fff7a28fdb8 _dispatch_client_callout + 8
16  libdispatch.dylib             	0x00007fff7a2a31e1 _dispatch_queue_barrier_sync_invoke_and_complete + 60
17  com.apple.LaunchServices      	0x00007fff538e4e33 _LSContextInitClient(LSContext*) + 209
18  com.apple.LaunchServices      	0x00007fff5381f89e _LSContextInit + 182
19  com.apple.LaunchServices      	0x00007fff53873d6f _LSCreateDeviceTypeIdentifierWithModelCodeInternal(__CFString const*, unsigned char const*, unsigned char) + 39
20  com.apple.SystemConfiguration 	0x00007fff5e91111d SCDynamicStoreCopyComputerName + 409
21  com.apple.CFNetwork           	0x00007fff512de753 -[NSHost localizedName] + 90
22  com.blizzard.heroesofthestorm 	0x0000000103c5612e 0x100000000 + 63267118
23  com.blizzard.heroesofthestorm 	0x0000000100da96bb 0x100000000 + 14325435
24  com.blizzard.heroesofthestorm 	0x0000000100da7aad 0x100000000 + 14318253
25  com.blizzard.heroesofthestorm 	0x0000000100dac673 0x100000000 + 14337651
26  com.blizzard.heroesofthestorm 	0x000000010000c2a5 0x100000000 + 49829
27  dyld                          	0x00000001150c6ac6 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420
28  dyld                          	0x00000001150c6cf6 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
29  dyld                          	0x00000001150c2218 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330
30  dyld                          	0x00000001150c134e ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134
31  dyld                          	0x00000001150c13e2 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74
32  dyld                          	0x00000001150b2567 dyld::initializeMainExecutable() + 196
33  dyld                          	0x00000001150b7239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242
34  dyld                          	0x00000001150b13d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453
35  dyld                          	0x00000001150b11d2 _dyld_start + 54

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00007fffb2d0d380  rcx: 0x00007ffeefbfa8e8  rdx: 0x0000000000000000
  rdi: 0x0000000000000307  rsi: 0x0000000000000006  rbp: 0x00007ffeefbfa920  rsp: 0x00007ffeefbfa8e8
   r8: 0x00007ffeefbfa7b0   r9: 0x00007ffeefbfa980  r10: 0x0000000000000000  r11: 0x0000000000000206
  r12: 0x0000000000000307  r13: 0x0000000000000030  r14: 0x0000000000000006  r15: 0x000000000000002d
  rip: 0x00007fff7a419b66  rfl: 0x0000000000000206  cr2: 0x00007fffb2cea168
  
Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133

#3

Same issue here, right after updating. Repairing didn’t fix it.

Date/Time:             2019-02-12 20:53:55.863 -0800
OS Version:            Mac OS X 10.13.6 (17G5019)
Report Version:        12
Anonymous UUID:        0CF53C60-184F-1E77-810E- 
08FE0037777D


Time Awake Since Boot: 2000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: 
_LSContextInitClient queue

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 
0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
__cxa_guard_acquire detected deadlock
abort() called

Thread 0 Crashed:: Dispatch queue: _LSContextInitClient 
queue
0   libsystem_kernel.dylib        	0x00007fff7ddcdb66         
__pthread_kill + 10
1   libsystem_pthread.dylib       	0x00007fff7df98080 
pthread_kill + 333
2   libsystem_c.dylib             	0x00007fff7dd291ae abort + 
127
3   libc++abi.dylib               	0x00007fff7bc23f8f 
abort_message + 245
4   libc++abi.dylib               	0x00007fff7bc3f690 
__cxa_guard_acquire + 221
5   com.blizzard.heroesofthestorm 	 
0x0000000100da9623 0x100000000 + 14325283
6   com.blizzard.heroesofthestorm 	 
0x0000000100db3db5 0x100000000 + 14368181
7   com.blizzard.heroesofthestorm 	 
0x0000000100dbe7e4 0x100000000 + 14411748
8   com.blizzard.heroesofthestorm 	0x00000001027edf5e 
operator new(unsigned long) + 14
9   com.apple.LaunchServices      	0x00007fff5729df9f 
invocation function for block in _LSGetSessions() + 122
10  libdispatch.dylib             	0x00007fff7dc43db8 
_dispatch_client_callout + 8
11  libdispatch.dylib             	0x00007fff7dc43d6b 
dispatch_once_f + 41
12  com.apple.LaunchServices      	0x00007fff571d7a70 
_LSGetSession(unsigned int) + 120
13  com.apple.LaunchServices      	0x00007fff571d79cb 
_LSCopyLocalDatabase + 31
14  com.apple.LaunchServices      	0x00007fff5729ec8f     invocation function for block in _LSContextInitClient(LSContext*) + 60
15  libdispatch.dylib             	0x00007fff7dc43db8 _dispatch_client_callout + 8
16  libdispatch.dylib             	0x00007fff7dc571e1 _dispatch_queue_barrier_sync_invoke_and_complete + 60
17  com.apple.LaunchServices      	0x00007fff5729ce33 _LSContextInitClient(LSContext*) + 209
18  com.apple.LaunchServices      	0x00007fff571d789e _LSContextInit + 182
19  com.apple.LaunchServices      	0x00007fff5722bd6f _LSCreateDeviceTypeIdentifierWithModelCodeInternal(__CFString const*, unsigned char const*, unsigned char) + 39
20  com.apple.SystemConfiguration 	0x00007fff622c911d SCDynamicStoreCopyComputerName + 409
21  com.apple.CFNetwork           	0x00007fff54c96753 -[NSHost localizedName] + 90
22  com.blizzard.heroesofthestorm 	0x0000000103c5612e 0x100000000 + 63267118
23  com.blizzard.heroesofthestorm 	0x0000000100da96bb 0x100000000 + 14325435
24  com.blizzard.heroesofthestorm 	0x0000000100da7aad 0x100000000 + 14318253
25  com.blizzard.heroesofthestorm 	0x0000000100dac673 0x100000000 + 14337651
26  com.blizzard.heroesofthestorm 	0x000000010000c2a5 0x100000000 + 49829
27  dyld                          	0x0000000108236ac6 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420
28  dyld                          	0x0000000108236cf6 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
29  dyld                          	0x0000000108232218 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330
30  dyld                          	0x000000010823134e ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134
31  dyld                          	0x00000001082313e2 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74
32  dyld                          	0x0000000108222567 dyld::initializeMainExecutable() + 196
33  dyld                          	0x0000000108227239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242
34  dyld                          	0x00000001082213d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453
35  dyld                          	0x00000001082211d2 _dyld_start + 54

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00007fffb66c4380  rcx: 0x00007ffeefbfa888  rdx: 0x0000000000000000
  rdi: 0x0000000000000307  rsi: 0x0000000000000006  rbp: 0x00007ffeefbfa8c0  rsp: 0x00007ffeefbfa888
   r8: 0x00007ffeefbfa750   r9: 0x00007ffeefbfa920  r10: 0x0000000000000000  r11: 0x0000000000000206
  r12: 0x0000000000000307  r13: 0x0000000000000030  r14: 0x0000000000000006  r15: 0x000000000000002d
  rip: 0x00007fff7ddcdb66  rfl: 0x0000000000000206  cr2: 0x00007fffb66a1168
  
Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133

#4

Same issue here and flagged and peformed all usual troubleshooting, uninstalling, install combo Mojave, deactivated background apps etc etc

What a waste of time trying to play this game.


#5

I’m on High Sierra, same problem. Crash on launch.

Quick fix please.


#6

Mac Support Forum Thread

Over in that thread, Blizzard has asked people to collect up some data and email it to them. That’s probably the best way to help them.


#7

Game does not start after update. Mojave 10.14.3


#8

crashed twice so far when going from fullscreen to windowed.


#10

I´ve had this issue 2 times.
First time it happened when performing a HS security update.
I decided to reinstall the whole system from scratch and reinstall HotS after that, and… problem solved.
The second time (today), i’m not willing to solve it the same way.
I’ve followed every suggestion in this forums so far, with no solution.

One simple question: Do you have HoS installed inside the themputer (app folder) or , like me, in an external Hard drive ?
I ask this, because in BOTH cases, seems like if u have HotS in an external drive installed, and u start up Battlenet app with no ext disk attached, well, maybe that is leading to some archive’s corruption and therefore, the crash at start up.

that’s my ignorant guessing, just dat.


#11

i have the same issue, i reinstalled the game and the game still crashes after launch


#12

If we haven’t already I’d suggest changing the computer name to see if this helps:

Go to System Preferences -> Sharing -> Computer Name