Game won't open


#1

EFEDCCF0-A2EC-4790-A35D-3B2DAE08CAC9

error
I submitted the request a month ago, but no response. Obviously, every obvious solution doesn’t work, so don’t waste my time.

Some guy asked for my MSInfo, but I don’t know how to give it… too big for pastebin, but here’s some of it

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It’s been like a full year since the game worked.


#2

Hello DoggyPoo!

Sorry to hear you’re having these long-standing issues with Heroes of the Storm… looking at the error report, the report reason is that a Heroes game file appears to be corrupted. Let’s check the config file first.

Resetting In-Game Options

Scanning and repairing game files may also be needed:

Repairing Blizzard Games

To investigate beyond that, we’ll want to look over a system diagnostic.

Obtaining System Files

You can include the DXDIAG in a reply to the forum post. Place it between rows of ticks (`) for formatting:

```
Like this.
```


#3

Hey, DoggyPoo!

Sorry to jump in here, but your issue is related to OneDrive syncing your Documents folder. Please make sure OneDrive de-syncs Documents\Heroes of the Storm\Variables.txt as your system does not have permissions.