Game won't open



I submitted the request a month ago, but no response. Obviously, every obvious solution doesn’t work, so don’t waste my time.

Some guy asked for my MSInfo, but I don’t know how to give it… too big for pastebin, but here’s some of it


It’s been like a full year since the game worked.


Hello DoggyPoo!

Sorry to hear you’re having these long-standing issues with Heroes of the Storm… looking at the error report, the report reason is that a Heroes game file appears to be corrupted. Let’s check the config file first.

Resetting In-Game Options

Scanning and repairing game files may also be needed:

Repairing Blizzard Games

To investigate beyond that, we’ll want to look over a system diagnostic.

Obtaining System Files

You can include the DXDIAG in a reply to the forum post. Place it between rows of ticks (`) for formatting:

Like this.


Hey, DoggyPoo!

Sorry to jump in here, but your issue is related to OneDrive syncing your Documents folder. Please make sure OneDrive de-syncs Documents\Heroes of the Storm\Variables.txt as your system does not have permissions.