HoTS won’t even open now without a complete crash, upon clicking play in the blizzard launcher it will attempt to load the game, will begin authenticating my account and then just crashes. I’ve tried cancelling the authentication and it will let me sit in the game menu and change settings for as long as I like, but the moment I try log in it crashes, I’ve reinstalled the whole game twice, I’ve changed the name of my PC, I’ve updated all the OS software and closed all other applications, I’ve turned off antivirus software and even experimented with my firewalls but all lead to the inevitable crash after authentication. I’m really not sure what else I can do
Error ID: 5B1D990C-EB91-4145-AD94-68A32CF94E14
Hey, SkellyBones! The crash appears to be due to the OneDrive syncing the Documents folder which holds the variables for Heroes of the Storm. Try Unlinking OneDrive.
Disclaimer, it’s best not to uninstall OneDrive since it can cause issues if its been uninstalled before unlinking, just unlinking it will do!