Freeze at 7 minutes Heroes of the storm

I’ve been freezing at 7 minutes every first game in Heroes of the Storm, I notice that some people also have that problem, I’ve sent a ticket to Blizzard since 9 months, no answer at all, nice…
I wanted to know if there is a way to fix that problem Blizzard ? Or if anyone in the community knows ?
Your games are full of bugs, especially in WoW, Hots and Diablo 3, I’ve always sent feedbacks on your bugs, you never fixed them, it’s been like that since 4 years…

Hey there,

I found 2 tickets submitted by this Blizzard account in the Americas region, but neither were about this subject. All submitted tickets are archived permanently on the account history. This may be verified at the following locations:

Americas Support
Europe Support

Note, click where it says “View Archived Tickets”

We can definitely help verify what’s causing this but will need a bit of additional information to better assist. Please reply back with a DxDiag and winMTR file.

Be sure to use the </> icon when posting these. Should look like this.