First time loggin in heroes in a while... acct reset?

just wondering if there was some kinda hard reset i had missed… i was pretty high levled and all champs and a lotta skins deep. just making sure.

Hey there!

Your progress is saved server-side, and so it sounds like you may be logged into a different account than the one mentioned. If you can think of any other emails that you might’ve used to login or play Heroes of the Storm, be sure to check those accounts. If you have no luck, please submit a support ticket so that we can take a look on our end. We aren’t able to assist with account-related issues here in the forums.