Everything is unavailable [Part 2]

Since last thread was apparently deleted for now reason or just somehow VANISHED… Here i go again.

Everything is unavailable

Store is unavailable
Every game mode is unavailable
If i try to access a replay the screen goes black and the game won’t respond
I can access Custom Game but every map is a white box

I already tried…
Uninstalling and reinstalling Both HOTS and Blizzard
Clearing Blizzard cache
DELETING BOTH BLIZZARD AND HEROES OF THE STORM program data folders
DELETING HEROES OF THE STORM document folders
and obviously file repair did nothing.
Updating Windows
Updating Drivers.

WONT WORK.

please don’t delete this thread.

UPDATE

Decided to run winMTR and here are some results

Since Im in Argentina i guess it’s trying to connect trough Brazil and saw something interesting here

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 4 25 24 1 8 57 1
10.43.160.1 - 4 25 24 8 15 60 8
10.242.4.165 - 4 25 24 8 15 57 9
99.82.182.7 - 4 25 24 9 17 58 11
99.82.182.6 - 4 25 24 9 19 56 31
150.222.1.26 - 4 25 24 9 17 58 13
150.222.1.29 - 4 25 24 9 18 58 11
No response from host - 100 5 0 0 0 0 0
52.93.133.39 - 4 25 24 36 42 79 38
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
150.222.69.62 - 4 25 24 37 45 106 37
54.240.244.175 - 10 21 19 38 43 71 43
54.240.244.110 - 4 25 24 36 42 77 44
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Wich is weird, I got friends getting into the game perfectly and they live just a few blocks from me. So i don’t think this is the problem. but shared it just in case

Update 2

Set the firewall. Still not working. Also forwarded the Modem and rebooted it. no results.

This is the only game i can’t play online

Update 3: Solved

It was the brasil server. Connected trough a VPN to NA and it downloaded all game modes.

Thanks for the help!

Hey there! Thank you for taking the time to post with that detailed information. I’m happy to hear that you were able to bypass the issue with the VPN! :slightly_smiling_face:

The WinMTR test that you posted shows 4% packet loss beginning at your router or modem (depending on which device you connect to) and could be what is preventing you from connecting to the servers on your normal network. That said, if the VPN can’t be used as a long-term solution, your best option will be to contact the ISP for assistance determining what’s causing the packet loss within the home network.

I hope this helps! Happy gaming!

I’ve had similar issues. :confused: